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Please call Dr. Reuben Gross at (201) 837-0066
E-Mail: BergenMarriage@msn.com

Marriage counseling with an emphasis on communication skills.

Five Articles on Effective Communication

1. The Differences Between Talking and Communicating
2. The A-B-C's of Good Communication
3. A Glimpse Into Dr. Gross' Marriage Counseling & Communication Training Program
4. Thirteen Reasons Why Spouses Fail to Communicate

5. How To Complain Diplomatically and Argue Constructively Without Fighting: Win-Win Situation


Please note: The problems discussed in the articles below were chosen because they are so frequently experienced by couples. Readers of this website often call saying, "We read some of your articles and we felt that you were talking about us." In fact, all of the case histories described here are disguised and any resemblance between the vignettes and the reader's situation merely reflects the universality of these problematic spousal/partner interactions.

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by Reuben E. Gross, PhD, ABPP, LMFT

This article addresses the issues of couples who say, "We have a communication problem," "We're always fighting." It will be shown that in a reasonably short time, couples can master respectful arguing which will result in successful complaint and problem-solving skills which are a necessary ingredient for mutual understanding and a harmonious relationship.

Note: For the sake of grammatical simplicity, I generally use "he" and "his" with the understanding that all points made in the article are relevant to both genders.

Couples who say about themselves "We have a communication problem," "We can't communicate" or "We're always fighting," generally mean that they do not problem-solve effectively. In these couples, a potentially constructive discussion on how to address a thorny problem that they both recognize, or a solution-seeking argument on how to proceed in a specific situation where they know that they disagree, or addressing one person's complaint, quickly deteriorates into a futile—and sometimes ugly—fight. The purpose of this article is to explain how people can:

1. Comfortably express their honest thoughts, feelings or opinions on any matter as well as listen to each other attentively,

2. Make a complaint, discuss sensitive issues, disagree, and even argue their point of view assertively without fighting,

3. Arrive at excellent solutions that are highly satisfactory to both partners, or at least, compromise solutions they can both live with.

4. Change the household atmosphere from a state of tension to one of peace and harmony. Are all these goals really possible? Absolutely!

Three Different Ways of Relating: Cooperate, Fight, Withdraw
Dr. Karen Horney, one of Sigmund Freud's famous students, once remarked that people can interact in three modes: cooperate, fight or withdraw. It would seem that in a healthy marriage only the first of these modes of behavior is acceptable: cooperate i.e., interact and stay involved in a constructive, mutually beneficial manner. Although living in peace and harmony with one's spouse in a cooperative and mutually accommodating manner is the goal, some couples live from one fight to another. In extreme cases, they fight frequently over everything and anything; and neither knows when (or over what issue) the next explosion will take place. They live in intermittent or even constant disharmony.
In other cases, the fighting is less frequent but fighting is a constant menace that hovers over them and erupts whenever there is a frustration, disappointment, or difference of opinion. Many individuals have reached a point of exhaustion in their fighting or a sense of futility in their ability to resolve differences to the point that they "swallow their problems" and keep their thoughts to themselves. They avoid raising (even reasonable) complaints, or discussing problems for reasons of self preservation. They see their withdrawal from each other as the only approach they know to avoid fighting. A spouse might say that he/she avoids his /her partner "to save my sanity," "save the peace," or "not make things worse." Unfortunately, sweeping the problem under the rug by avoidance or withdrawal from confrontation is not the answer to the problem(s). Such individuals yearn to live with each other in peace and harmony, but just don't know how to achieve this dream.


A. Characteristics of a Fight & How It Differs From an Argument

1. A Fight is an Argument That Has Gone Awry.
When people express opposing or differing views respectfully, they are arguing. When they are not respectful in their attitude, words, or behavior they have crossed a line: they are no longer arguing, they are fighting. The fighter might interrupt, raise his voice angrily, overtalk, or fail to give his opponent an opportunity to express his point of view. When the fighter does listen, he might do so impatiently, with half an ear, and may be quick to demean, minimize or discount the value of his opponent's facts, feelings or opinions. The fighter might also be sarcastic, insult the other person's intelligence, use verbal or nonverbal techniques (make faces, roll eyes) to express anger, belligerence or disdain.

The attitude of the fighter is "I'm right, you're wrong" and "I know what I'm talking about, you don't." With domineering individuals the attitude is "It's my way or the highway." The fighter is looking to impose his wish upon the other person and is shooting for a win-lose situation.


2. The Nineteen Rules of Engagement For Constructive Arguing
As part of my communication program, I introduce the couple to "The Nineteen Rules of Engagement" for constructive arguing. Arguing is part of the problem-solving process, and therefore an important ingredient in the relationship. People should argue constructively when they have differences about a matter. However, once they violate one of the nineteen rules, they've crossed a line, they are no longer arguing. They have done something hostile and are in the beginning stages of a fight. Even a single violation of the nineteen rules is like taking the ball off the court in sports. You've crossed a line; you're not playing the game anymore.

Learning the Nineteen Rules
In order to sensitize each partner to the nineteen rules of good communication, I have them play the role of husband and wife in a script of two partners driving on a highway and fighting over the husband's driving. I wrote the script to dramatize the nineteen rules. After each spouse's comment, we analyze the violations made by that person. Sometimes a two-word comment can have three violations…and a single statement five or six! The couple is then taught how to say exactly what they "have on their mind" in a non-inflammatory fashion as we "rewrite" the script right there in session. What each person "should have said" at each point in the fight is governed by the list of nineteen desirable behaviors (that are written side-by-side with the nineteen violations). Each spouse has both lists in his hand as we reenact the original script. Couples who go through this experience are amazed at how easy it is to violate the nineteen rules so quick into the complaint/argument. In fact, they frequently identify with the couple in the script in that the complaint/argument that they are dramatizing never saw the light of day. It began as a full-fledged fight. It went from 0-100 in a split second. As we analyze the fight, couples are impressed at how rapidly they become proficient at spotting violations of the "husband" and "wife" whom they are representing, and how easy it is (if you know what to do) to stop the fight cold and get on with the order of business (in this case, the original complaint by the wife about her husband's speeding).

3. Some of the Differences Between an Argument and a Fight
In both an argument and a fight two people disagree and in both situations each person would prefer to have his own way. However:

  • In an argument, both people politely state their position, give their reasons or supporting evidence and listen carefully to their partner's explanation of his position. In a fight, they rarely do any of the above.
  • In an argument, both people are open to new ideas and are willing to modify or switch their position. In a fight, the participants are close-minded to new ideas and rigid in their stance.
  • In an argument, the participants are not ego involved with their positions. In a fight they are ego involved.
  • In an argument, there is no battle of wits or a desire to control; in a fight there is.
  • In an argument, both parties focus on the problem to be solved. There is a willingness to explore the situation as thoroughly as possible and a desire to come up with a solution that is agreeable to both parties. The goal is win-win.
  • The above-mentioned factors are absent in a fight where the desire is to shove one's opinion down the other person's throat. The goal is win-lose.
  • In an argument, the participants may attack the other person's position or logic but show respect for each other. In a fight, the participants interrupt, put each other down, minimize their partner's feelings or opinions, and show disrespect in many different ways.
  • An argument is actually a bonding activity and enhances the relationship. A fight diminishes the relationship.
  • After an argument, both contestants are at peace with each other, and glad that they have either solved the problem or at least have agreed upon a working formula. They are friendly and happy with each other. They have no fear of tackling future problems.
  • After a fight, both contestants are frustrated, disappointed and alienated. They may also be and hurt, and surely angry because of what was said (and because of what should have been said, but was not). And for all their time, effort and energy not only has nothing has been solved but they are worse off now than they were when they began.
  • As a consequence of the negative feelings engendered by a fight both individuals are less likely to compromise or accommodate each other when the next problem arises. Worse, they are wary of addressing new problems. Some fights end when one person gives in (perhaps because of sheer exhaustion, a sense of futility, or a fear that the fight will get worse) ...the winner takes all, and the matter is closed. This is not good.
  • In a marriage—or any friendly relationship, the goal should always be win-win. A win-lose situation is equal to a lose-lose situation.

B. The Important Role of an Argument in Relationships

1. Salient features of an Argument
A constructive or friendly argument is characterized by a respectful exchange of ideas by people who differ on how to identify or address a problem. Each person tries to convince his partner that he is right by logical presentation of credible evidence including facts, logical reasons, past personal experiences, reports from people who have solved similar problems, expert opinions or recommendations from reliable sources etc to justify his point of view. This is good. There is nothing wrong with believing that you are right, nor in pushing your point of view by respectful attempts to put forth your reasons for your position so as to win over your partner to your point of view.

In many situations, personal preferences rather than logical justifications are placed on the scale. In such cases, this should be clearly stated, weighed in by the partner with respect and care as an emotional factor quite apart from logic and reason. In a friendly argument neither partner is glued to his position and both listen carefully to their opponent's views. Both have open minds and are willing to be convinced that their position should be modified or even abandoned. Most importantly, friendly arguers are not ego involved in getting their way, but are looking for a solution to the problem that is agreeable to both, i.e., a win-win situation.

2. Arguing is Good
Unfortunately arguments between individuals, especially between people who are related, live with each other, or are otherwise emotionally involved tend to become heated and deteriorate into fights. Consequently, the word argument has taken on negative connotations in our culture. When a person says, "I don't want to argue" he really means, "I don't want to fight." But in fact, people can argue without fighting. Webster defines "argument" simply as "a debate or discussion in which there is disagreement." The word has no negative connotations. When working with couples, I explain that the word refers to an exchange of ideas by people who differ in their opinions; there is no reason why arguments cannot be friendly. When an argument is used as a tool by spouses to solve their problems or resolve their differences, it can be a most constructive and solution seeking behavior. Consequently, whenever there is a difference of opinion an argument is a good thing to have. How else can people solve their differences? An argument is good; (a fight is bad).

3. The Need to Argue, The Importance of Arguing, The Beauty of Arguing
Since it is most unlikely that that two people will have the exact same opinion on everything, and each person usually wishes to further his point of view (and is entitled to do so), arguments are inevitable and indeed helpful. In a solution-seeking argument, both people will emerge with more knowledge about the subject discussed than before the argument began and might be glad (or even grateful) that they were exposed to contrary facts and alternate solutions. After a good argument the couple may arrive at a solution which both agree is better than the original position of each person. At worst, each person may still believe that his own original position is excellent, but since his partner opposes that approach, the couple will arrive at a solution that is acceptable to both. When an argument ends, especially a good long one that may have dragged on for days weeks or even months, both parties may be weary but they are satisfied and are on friendly terms with each other. The final plan, solution or decision will have been arrived at jointly, perhaps laboriously, but at least peacefully and with good will.

C. Example of an Argument
Arguments can include topics that are mundane, sublime, or ridiculous. Many couples are "equal opportunity" arguers (or fighters) and will do so at the drop of a hat. Below is an example of an argument in a matter that is limited in scope with no history of previous fights or negative feelings. Let's explore the characteristics of an argument and the various possibilities that might take place.

1. Both Spouses Express Their Views and Give Their Reasons
A couple agrees to take their vacation at a hotel but disagree as to which hotel. In an argument (as distinct from a fight) both spouses listen to each other's point of view, and their reasons for making that choice. In this case, husband argues for hotel "A" because he likes the golf course on campus; and wife argues for hotel "B" because she likes their spa, steam room and pool.

Wife might try to entice husband to her hotel by reminding him of her hotel's excellent tennis instructor, and husband might entice wife to his hotel by reminding her of the ballroom dancing program at his preferred hotel.

2. Both Spouses Are Open to Their Mate's Objections or Counterarguments
This argument can play out in a number of ways. Let's start with scenario one. When wife reminds husband of the mosquito problem they had previously experienced at his preferred hotel, and husband reminds wife of the poor food problem they had both experienced at her preferred hotel, they both admit the accurateness of their spouses objection to their preferred hotel, willingly give up their original positions, and jointly choose hotel "C." They are both happy that they had the argument because they are now better off than they would have been had they not exchanged their views and learned (in this case: were reminded about something they had forgotten) about the weakness of their original position.

Of course, many problems that couples face are much more complicated than this, but the basic principles stand. When people express their position, give their reasons for it, and are open to information from their partner they will sometimes learn the weaknesses of their own position (in this case the mosquitoes or the poor food), and at other times learn the strength of their opponent's position (tennis instruction, ballroom dancing). In the end, they will weigh all the pros and cons and will generally end up with a solution that is better than their original choice.

2. Both Spouses Are Open to a Rebuttal of Their Counterargument
(Scenario Two) When husband counters that the mosquito problem was last August and their proposed trip is in December, wife drops her objection. When wife counters that the food problem no longer exists because her friend reported that wife's preferred hotel has a new chef and the food is excellent, husband drops his objection. Both show an open mind for a counter argument to their original objection.

3. Each Spouse is Willing to Accommodate the Other
(Scenario Three) What happens now? Since both hotels are now back in the running, and neither spouse has an objection to the other's preference, the situation presents the couple with an excellent opportunity for accommodation and demonstration of a desire to please. For example, the husband might say: I know how important the spa and steam room is to you, so let's go to your hotel and I don't mind driving ten minutes to the nearest golf course.

Or the wife might say: I know how much you enjoy "A's" golf course and since they have a good spa and a nice swimming pool, I'll forego the steam room this time. In this scenario, the person who was selfless did so on his own initiative and both partners are comfortable with the decision. The accommodating spouse has built up good will.

4. Spouses Seek Out and Agree Upon a Compromise Position
(Scenario four) For whatever complicated reasons each person still wants to go to the hotel of his choice and neither person will accept the other person's choice. Since this is an argument, and not a fight, they are both looking for a solution. They want to go on vacation with each other, so they both reluctantly give up their first choice and settle on "C." In this situation, their final choice "C" is less preferable than their original choice, but it is a solution they can both live with. Although somewhat disappointed for not getting their way, both are happy that they solved the problem and there are no hard feelings.

5. Exceptions to the Rule
Understandably, the example cited above is fairly straightforward and comparatively easy. Many of life's problems are considerably more complicated and do not lend to easy solutions. Further, in some situations, feelings ride high because of the chronic nature of the problem to be solved or past hurts and lingering feelings of resentment for having been ignored, hurt or angered in the past by the spouse (or by a previous partner, or even by a parent). Understandably, adding negative emotional components to the argument complicates matters.

At other times, a person may have personal preferences that have nothing to do with logic or reason. In fact the "reasons" presented are rationalizations to support his position but not the real motivation behind his choice. In such a case, the individual should clearly bring this fact out into the open and delineate the hidden agenda behind his argument rather than just push forth "reasons" to support his point of view.

Yes, there are exceptions to the structure of an argument as presented here, and many arguments will experience unexpected twists and turns, but the principles described above generally hold. If both people are honestly looking for a solution and treat each other respectfully, and ideas are exchanged with an open mind, a solution is usually found. It is also true that in some cases the couple has no choice but to "agree to disagree." In such a case, the decision should be postponed. If a lot of time has elapsed, and the decision can no longer be postponed, then the agreed upon solution may end up favoring one person. However, every attempt should be made to keep the other person as happy as possible. And the person who gave in now has "money in the bank" and can draw on this the next time the couple is involved in a hotly contested decision.

For more information on how to argue successfully, click here for "Disagree, Yet Argue Respectfully and Constructively."

Hope For The Future

Clearly unresolved differences between spouses result in frustrations, annoyances and disappointments, which spawn a more painful layer of emotions and attitudes including ill will, bitterness, anger, and depression. These emotions set the stage for feelings of futility and hopelessness, indifference to the partner's happiness, and even feelings of revenge (if he could hurt me by doing "X," I could hurt him by doing "Y"). This type of thinking initiates a vicious cycle and a spiraling downward into even more negative couple interactions.

This situation can be remedied. In an overwhelming majority of cases couples who fight, can—and do—transform old habits and adopt new patterns of behavior within a reasonable period of time. In fact, I am no longer surprised at how many couples dramatically change the climate of their household after a few sessions by scrupulously adhering to the nineteen rules, by playing the role of referee or umpire (as I instruct them to do) and calmly "blowing the whistle" (rather than counterattack) when their partner takes the ball off the court by violating one of the accepted rules of engagement.

Stopping the Vicious Cycle & Initiating a Benign Cycle
Understandably, treating each other with respect is only the first step. Respect during an argument or when one person airs a complaint may stem the slippery slope from argument to fight, but respect in itself does not solve the problem(s). However, a respectful approach to the feelings and opinions of one's partner does create a benign atmosphere and a safe forum for addressing the underlying problem(s). Thus a new spirit of cooperation and friendliness takes hold and sets the stage for the more difficult steps that must be taken to address the various negative behaviors, harmful interactions and underlying relationship deficits that must be modified.

As we begin resolving these underlying problems, we reduce the secondary consequences of those problems, viz., the hurt, disappointment, ill will, anger, etc. and the other negative emotions enumerated above. We have now stopped the vicious cycle and have begun a benign cycle. The cycle of resentment and indifference—or worse, anger and spite which elicits more negative behavior or separation and indifference gives way to a spirit of mutual concern, cooperation and bonding. Changing the mode of interaction from fighting to cooperating brings the couple so much closer to their goals of living in peace, harmony and love with each other. It can be done!

 

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The Difference Between Talking and Communicating

by Reuben E. Gross, PhD, ABPP, LMFT


Summary: Getting the message across to the other person is the essence of communication. Therefore, the communicator should be able to: 1. Express himself clearly, concisely and in a friendly manner, 2. Use skill in gearing his words to the setting and context of the situation as well as the person to whom he is talking, and 3. Make sure that he is understood. In all relationships, but especially in the context of a marriage or couple relationship, the speaker should also encourage and be warmly receptive and sensitive to his partner's communications.


Please note: Neither gender wins an Emmy for communication. Yet, if the author will alternate between “he” and “she” in order to be “fair” to both genders, it can be confusing to the reader. For the sake of simplicity, the author will begin with “he” when discussing the “radio speaker,” and then switch genders, using the word “she” for the remainder of the article. All of the author’s points are relevant to both sexes.


Are Talking and Communicating the Same?

Many people have never considered the difference between “talking” and “communicating.” In fact, talking and communicating are two different activities.


Talking is uttering words with the goal of getting a message across; sometimes it works, sometimes it doesn't’t. Communicating refers to one step further in the process: it is the successful transmission of a message. When a person talks to his partner and there is no communication, the relationship will suffer.


Do Radio Announcers Talk Or Communicate?

In choosing a metaphor to illustrate my point may I offer that of a radio blaring away in an empty bedroom. The person who is talking on the radio may be thousands of miles away from that empty bedroom. He has no idea who—if anybody—in that room is listening to him (or that the room and the radio exist in the first place). And even if someone did step into the room at some point, the radio speaker would have no idea who the potential listener might be. Nor would the speaker know whether that "someone" is paying attention, is interested in what he's saying, or understands the concepts proposed or the terminology used to express them. In short, the speaker does not know anything about "the listener," nor can he adjust his words to make them more intelligible or interesting to "the listener" in any way. The radio speaker simply talks, and hopes that someone, somewhere out there is listening, and understands what he is talking about. But all this is wishful thinking. For all he knows, his microphone isn't even plugged in. Consequently, no one is listening to him and he is talking to the four walls of the studio. But the speaker would have no clue about this while reading his carefully prepared script and making his points with energy and enthusiasm. Unfortunately, many of us reenact a scenario which resembles the problem of the radio announcer when we talk to a "listener" while focusing on our own desires --often, in a burst of emotion. In such instances, we frequently fail to focus on the listener and his/her needs. We are often remiss in adjusting our words or thoughts to the situation, the specific context and setting in which we may be at the time, and the receptivity of the person we are trying to influence.


How To Maximize Communication

As one can gather from the aforementioned metaphor of the radio speaker, communicating a message entails a number of steps. Before she says a word, the speaker must make sure that she has the full attention of her target listener. If he is busy doing something, she should ask if she may interrupt. If it is not convenient for her partner to talk at that time, they should agree on a specific time to talk. The speaker must stick to the topic that is on her mind, be self-aware enough to know her true feelings on the matter, and clear in her mind as to how she wishes to approach the subject. She does not have to figure out a complicated strategy as regards the progress of the conversation, but she should be aware of how she wishes to begin. She should say what is on her mind in a clear voice, adjust her rate of speech and volume to the technical barriers between them, e.g., cell phone receptivity, physical distance or ambient noise level (TV, kids fighting, etc.) She should speak clearly, express herself accurately, and get to the point as quickly as is reasonable, depending upon the complexity of the problem.


In addition to the above steps, she should keep her eyes focused on the person to whom she is talking. She should follow the listener’s facial expressions, nodding of the head and other non-verbal as well as verbal sources of feedback to ensure that her message is being received and understood. If a person neglects to do all of these subtasks, she is not doing her best to assure communication, she is just talking.


Sometimes the Speaker is Lucky

As noted, if the speaker fails to take the proper steps to communicate, the speaker did not communicate properly…she just talked. Sometimes however, in spite of all the speaker’s failings, she does get her point across and her mere talking actually becomes a communication. This could happen if the speaker is fortunate enough to have a boyfriend/husband who is not only perceptive, but acutely attuned to her. But this is pure luck. No one should depend on luck because in real life, the speaker will not find out whether or not she successfully communicated her point until later when the damage has already been done. This is especially true in case she failed to communicate something important, or asked him to do something that had a time limit.


Summary
Clearly, talking is not always communicating. If a person wants to communicate with another, it is primarily the responsibility of the speaker to make sure that the transmission of her message actually takes place. And even after following all the rules of good communication, if the speaker has any doubts about her success in transmitting her message, she can always say to the listener “This is important to me, and I want to make sure that you understood me, would you please tell me what I just said, or what I am asking you to do.” When she is satisfied that he understands, she may then proceed to the next step in those situations where she is asking for some action on her partner’s part. She should not assume that just because he understands her, it means that he agrees with what she said, or is willing to comply with her wishes. She should then ask if he agrees with what was said, and will he comply with her request.


Now, in communication within a couple, there is a second requirement: namely that the speaker also be a listener. The speaker must pay careful attention to what the other person has to say on the subject, and be ready to encounter disagreement. When each person is both a speaker and listener, it enables the discussion or argument to go back and forth respectfully, and step by step, until there is mutual understanding of each other’s position. For good communication to take place, the discussants are not required to agree on the spot or come to an immediate solution to the problem. They are only required to express honestly, clearly and respectfully what is on their minds, and listen carefully to each other so that they will understand what is on their partner’s mind. Good communication is the first step in problem solving and in relationship building.

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The A-B-C's of Good Communication

Getting the True Message Across is the Essence of Communication.

by Reuben E. Gross, PhD, ABPP, LMFT



Summary: Both speaker and listener play an important role in bringing about good communication. The speaker should say what he truly means and be clear and unambiguous in his statements. The listener should be fully attentive. Both should take precautionary steps to avoid misinterpretations. Examples of breakdowns in communication between partners are given to illustrate the points made in this article. Since neither gender wins an Emmy for communication, to be fair to both genders, the author will use "he" and "she" at different times with the understanding that all of his points are relevant to both genders.


People Communicate Both Facts and Emotions
People communicate to request information or to transfer information to each other. Sometimes the information consists of concepts, facts, or data. At other times it consists of emotions, feelings and attitudes. In a business setting, at school, and generally speaking outside of the home, the facts are more important and the emotions are secondary. TV's star detective, Sgt. Friday, invariably put it this way when he interviewed a witness to a crime: "Just the facts, Ma'am."

However, with regard to the progression, growth, and improvement of personal relationships, emotions play a primary role. With people who aspire to be close, such as husband and wife, an honest, respectful, reciprocal sharing of feelings, attitudes and emotions is of fundamental importance in building the relationship. Understandably, this sharing is valuable only when there is an adherence to the basic facts of the situation, rather than distortions or misinterpretations by either partner.

The Goal of Communication is to Get The True Message Across
When the process of communication, getting the true message across, breaks down, the failure may be due to a shortcoming on the part of the speaker, listener or both. At the risk of oversimplifying a complicated matter, let's break down the communication process into three components: "A," "B," and "C."

Overview of the A-B-C's of Good Communication

Let "A" represent the exact thoughts or emotions of the speaker.

Let "B" represent the actual words that come out of the speaker's mouth.

Let "C" represent what the listener "hears" i.e. his understanding or interpretation of what was said.

In a Perfect Communication "A" = "B" = "C"

"Let Thine Ears Hear What Your Mouth Speaketh" Talmud-Brachot

Ideally, the person wants to convey his true thoughts on the subject ("A"), expresses those exact thoughts in words ("B"), and is understood by the listener ("C") exactly as the communication was intended to be conveyed. Let's explore this matter further:

In a healthy relationship, it is the speaker's right and responsibility to say what is on his mind i.e., share his thoughts and feelings with his partner. Colloquially, many people praise themselves with, "I say what I mean and I mean what I say." In such a case, what he has on his mind, and what he actually says is the same. Full communication includes positive as well as negative sentiments. A good communicator will transmit such positive sentiments as love, praise and appreciation, but he will also carefully express such negative sentiments as anger, hurt, disappointment, jealousy or other painful emotions when he believes that tactfully conveying these emotions will be helpful to the relationship. A good communicator is aware that even negative feelings can be expressed sensitively and in a constructive manner, and he will do so when necessary because he knows that these feelings are an important part of the relationship and that sharing them is the path to the recognition and solution of problems. When a person is skilled at expressing both positive and negative thoughts and emotions, we have the first part of an excellent communication process since "A"= "B" and the listener gets to hear exactly what is on the speaker's mind.

But often, the speaker does not say what is on his mind, or, if he does, he fails to get his point across. In both cases there is a breakdown in the communication and a resultant gap in the relationship. Let's consider some of the reasons why "A," "B," and "C" might not be equal to each other.

If you wish to go directly to any of the reasons listed below, please click on it.

  1. Poor Communicators Do Not Reveal The Complexity of Their Emotional State; They Reveal Only Part of What is Going On Inside of Them, Hence Their "B" is Not The Same as Their "A"

  2. Communication Breaks Down When "C" is Not The Same as "B" Due to
    1) Inattention, 2) Selective hearing, 3) Misinterpreting, or mind reading on the part of the listener


  3. People Miscommunicate Under The Influence of Anger; Their "B" is Not The Same as Their True "A"
    1. Using the "never" word, 2. Using the "always" word, 3. Making a blanket statement, and 4. Name calling.


  4. It is Poor Communication When The Speaker Knowingly Distorts What He Truly Believes or Feels in His Heart. His "B" is Not The Same as His "A."
    1. To protect partner's feelings or not ruffle feathers, and 2. To paint himself in a better light or defend against blame or attack.


  5. It is Poor Communication When "B" is Not The Same as "A" Even if It is an Honest Mistake.

  6. Whose Fault is It When Misinterpretation Takes Place?
    1. The role of the listener, 2. The role of the speaker


  7. Summary


I. Poor Communicators Do Not Reveal The Complexity of Their Emotional State; They Reveal Only Part of What is Going On Inside of Them, Hence Their "B" is Not The Same as Their "A"

Case History One: Annette, a 32 year old housewife with two young children complained to me that her husband, Jack, a 39 year old successful contractor, always criticized her when she was on the phone. He was especially harsh when he would come home from work and see her on the phone at which time he would invariably yell angrily "Why are you always on the phone?" The words that came out of his mouth were his "B." His words constituted a loud, angry outburst, and clearly a criticism in spite of the fact that they were phrased as a question.

In exploring the matter during counseling, Jack discovered that in addition to his anger he was also experiencing disappointment and hurt. And so, shouting angrily at Annette when he came home did not convey to her all of his thoughts and feelings, his "A." He admitted to me that his unexpressed "A" included such sentiments as, "I missed you, and now that I am home, I would like to spend some time with you, but I can't because you are on the phone," and this is what he should have said. However, those tender thoughts were unconscious. The only conscious thoughts he had were the angry ones. At other times, he was unconsciously thinking and should have said: "When I come home and you ignore me, I feel rejected and unimportant to you, I don't feel that I am your first priority." At still other times, a more accurate expression of his "A" would have been "When I come home and you ignore me by continuing to talk on the phone, it hurts me and angers me because I believe that I should be your first priority rather than the person you are talking to." As noted, Jack came nowhere near expressing all of his true feelings and thoughts on this matter...in fact, he had never gone deeper into his psyche to discover the emotions that lay beneath the veneer of his anger. Jack's "A" and "B" were not only not the same, they were, in fact, miles apart. By not expressing his tender feelings towards Annette, he miscommunicated.

Understandably, no one would have expected Jack to express all of his feelings so elegantly while he was taking off his coat, fuming, and Annette was still on the phone. However, in an ideal situation, later that evening or at a relaxed time over the weekend, if Jack had been more introspective, more attuned to his emotions and a better communicator, he might have sat down with Annette to discuss his anger, explore its underpinnings and reveal the rest of his feelings which included his emotions of rejection and hurt, the real "A." But this did not happen because although Jack was aware of his anger when he came home, he was not attuned to other emotions and the complexity of his emotional state. Since his feelings of rejection and hurt had barely surfaced to his conscious mind—if at all—how could he have possibly expressed them to Annette?

After meeting alone with Jack to explore not only his anger, but also his underlying feelings of being ignored and hurt, I encouraged him to share them with Annette at our next meeting which was going to be a joint session. When Jack revealed his real "A," there was a dramatic change in Annette's attitude towards her husband. His revelation of his softer feelings were in stark contrast to the tough, independent, self-sufficient image he had been presenting to her all along. The fact that he made himself vulnerable to his wife by revealing this side of his personality opened a wonderful channel of communication between them that had never before existed.

Case History Two: In a situation similar to that of Annette and Jack's "homecoming experience," Jeff, a 42 year old regional sales manager, complained that instead of consistently getting a warm greeting from his wife when he came home from work, he would be attacked by his wife, Allison, 45 years old, mother of their children and fulltime homemaker. Both had married later in life and now had three young children at home. In discussing the matter with the couple, Jeff admitted that Allison's outbursts were not the norm. He then sheepishly admitted that they only occurred when he came home later than usual without having called home to advise Allison of his delay. It was only on those occasions that Allison would get mad and either shout "Damn it, you're late again!" or she would just ignore him.

During an individual session with Allison she reported that she took no enjoyment in shouting at her husband or ignoring him. She was always happier when she greeted him with warmth and affection. She explained that her angry outbursts were due to the fact that Jeff did not do enough to help with the children, and that the children did not have enough opportunities to spend time with their father. Often, what she had in mind was (her "A") "The kids are already asleep, it's such a shame that they didn't see their daddy before they went to bed." On other occasions she was thinking "I married you because I love you, but you seem to be married to your job, you don't seem to be eager to come home and this hurts me." And on still other occasions she was thinking "I am disappointed and angry that you are hardly around to assume your responsibilities with the kids, and that you see it as 100% my burden." In addition to the above reasons for her displeasure, she was especially angry on those evenings when he had specifically promised to be home at a certain time, but came home an hour or two later, without even alerting her, thereby messing up her schedule.

Allison was certainly successful in conveying her frustration and anger at Jeff's tardiness. Unfortunately however, her short angry outbursts as well as her cold shoulder later in the evening did very little to convey her other thoughts and feelings on Jeff's late homecomings. In this situation too, Allison's communication, her "B," came nowhere near expressing her true feelings and thoughts, her "A."

During another individual session with Allison, we discussed her unexpressed emotions towards her husband, and I encouraged her to communicate them to him in a loving, rather than angry, fashion. She followed my advice; this approach made a very different impression on Jeff. It inspired him to rethink his priorities and make some adjustments in his schedule which allowed him to spend more time with his family and participate more actively in satisfying the needs of his wife and children.

II. Communication Breaks Down When "C" is Not The Same as "B" Due to Inattention, Selective Hearing, Misinterpreting, or Mind Reading

In some cases the speaker is quite good at saying exactly what is on her mind, but the listener does not get the message that was transmitted. The "C" that he hears, i.e. his interpretation of what was said is quite different from the "B" that she actually said.

This type of communication breakdown could occur for a variety of reasons including:

1. Inattention,

2. Selective hearing, that is, he only hears what he wants to hear, and blocks out the rest,

3. Misinterpreting, or mind reading. In misinterpreting, the speaker may make an innocent statement; in mind reading, the speaker hasn't even said a word. In both cases their partner "hears" a criticism or "senses" an imminent attack and reacts accordingly.

II. 1. Illustrating When "C" is Not The Same as "B" Due to Inattention

There are occasions when the speaker does a great job in translating her thoughts into clear language, "A" = "B," but fails to get her targeted listener's attention. Perhaps she shouted something from another room thinking that he heard, but he was doing something while she was talking and since he did not give her his full attention, he misheard her. In a similar situation the "listener" didn't even know that someone was talking to him and therefore didn't hear anything. In such a case, "C," "what the listener hears" is not the same as "B," "what the speaker said" and the communication fails.

II. 2. Illustrating When "C" is Not The Same as "B" Due to Selective Hearing

In the case of "selective hearing," the man may have heard the part wherein his wife/partner described a problem but he "didn't hear" the part where she asked him to do something about it. Or she may have asked him to do something now, or today, and he only heard what had to be done, but "didn't hear" when she wanted it done. His "C" is not the same as the "B." The "selective hearing" type of miscommunication can range from a communication informing him about something he should know, requesting him to take the children somewhere, do something for one of them, make a phone call, pay a bill, bring something home from a store, consolidate a family plan, be at a certain place at a certain time, or attend to virtually anything.

Sometimes it is the husband who complains about his wife's failure to discharge her responsibilities, and expresses his disappointment that she ignores him no matter how many times he reminds her. At other times it's the wife who complains about her husband's failure to discharge his responsibilities. Conveniently, neither of them "hears" what their spouse tells them.

In a cartoon by Reynolds, a wife gives the following orders to her husband:

"Go to the store; lay down the mulch; wash and wax the car; get the kids at school; rent some videos; and finish the rest of the dishes."

But he hears only the words in caps:

"GO to the store; LAY  DOWN  the mulch; wash AND wax the car; GET the kids at school; rent SOME videos; and finish the REST of the dishes."

II. 3. Illustrating When "C" is Not The Same as "B" Due to Misinterpreting or Mind-Reading

The difference between "misinterpreting" and "mind reading":

In "misinterpreting" a person says something and the other person puts his own meaning into the statement because he assumes that he knows what his partner "really meant."

In "mind reading," a person does not say anything, but the mind reader reacts to his partner based on his assumption that he knows what she is going to say before she says it.

In both misinterpreting and mind-reading, the "listener" usually reacts angrily because he mistakenly reads a criticism or attack in the other person's intent when, in fact, a criticism or attack may have been the farthest thing from the other person's mind.

Case History Three: Lisa, 41, an articulate assistant manager at a bank, complained to me that her husband Fred, 49, an actuary with a responsible position at a large insurance company, didn't share the events of the day or his thoughts and feelings with her. She would have liked him to discuss his day, ask her about her day, give his opinion on people that they both knew, or on matters that they both experienced. Fred was a highly educated man, but rather quiet, and not as articulate or assertive as his wife. When asked about Lisa's complaint, Fred replied that whenever he disagreed with her, "she took it as an attack and it was no pleasure talking to her since sooner or later I am going to disagree and then be confronted with her defensiveness."

For some reason, Lisa, generally a friendly person, could not handle disagreement with her husband without seeing it as a threat. It became clear that Lisa was misinterpreting her husband, i.e., reading into his words something he did not have in his mind, in this case, an attack. What she "heard" was not what he actually said—or intended.

In exploring the matter, it emerged that Fred rarely complimented or praised his wife for her professional—or even domestic—accomplishments, and she had a mild but chronic feeling that he did not appreciate her or respect her opinion. Since Fred was a lot less articulate than Lisa, and talking was not his "thing," his rare positive comments to her were not made with much enthusiasm, and were generally lost in the shuffle of other things about which they may have been conversing at the time. Lisa thirsted for regular conversations and discussions with Fred with full expression of his thoughts and feelings, but rarely got them. On those few occasions, when he did comment, if he differed from her, she felt even more isolated than usual and took it as an attack, or at least that he was distancing himself from her. This reaction discouraged him from engaging in conversation.

I explained to Lisa that she and Fred were in a vicious cycle. Lisa soon realized her contribution to this cycle and that in order to break the cycle, she would have to give up her defensive posture when her husband disagreed with her. I encouraged her to compliment Fred when he expressed his true opinions on a subject, to thank him for his forthrightness, and to express her appreciation for his honest involvement in the discussion. She was to let him know that she enjoyed talking to him and hearing his ideas and opinions even when he did not agree with her. She took my suggestion. Her new approach made him less afraid of her sensitivity, and defensiveness. Although Fred was still apprehensive, he found that Lisa's greater acceptance of his disagreements gradually altered his apprehensive attitude towards her. Accordingly, he began to "open up" to his wife; this resulted in a noticeably increased level of communication in their lives.

I also encouraged Fred to show more appreciation and give more praise to Lisa. This helped build a safety cushion between them. Lisa, gradually became less sensitive to Fred's disagreements, and did not jump to negative conclusions about them. The resulting changes altered the nature of their interactions and Lisa and Fred were both gratified by their increased interactions.

Case History Four: In another case of misinterpretation, a 57 year old wife, Nannette, complained that her husband, Victor, 62, was fearful of her criticism even after 31 years of marriage and three grown children, two of whom were married. She lamented that it was virtually impossible for her to remind Victor to do anything without provoking a fight. For example, if she told him "don't forget to lock the door" he would take it as an accusation that he never locked the door. In this case too, Victor was reading an accusation into Nannette's kindly reminder. His "C" was a misinterpretation of the innocent "B" that she stated.

Unfortunately, with many couples, there is good reason for the "remindee" to be upset. Usually there is a long history of forgetfulness on the "remindee's" part, and the reminders do come with an annoyed voice. In these situations, the sensitized "remindee" sees all reminders as a criticism.

Case History Five: Sometimes, misinterpretation takes place over a single major decision and the consequences last for years.  In one couple that I saw, both members had had a successful career when they first met and married.  Bob, 43, was a computer engineer and very knowledgeable about setting up networks for large corporations. His wife, Frances, now 43, had been an account executive in an advertising agency until she gave birth to her first child at which time she gave up her career to build a family. In later years, every time Frances referred to having given up her career to raise the children, her husband felt uncomfortable and annoyed because he would "hear" her say "you forced me to give up my career." Frances denied having the accusation in mind.

Misinterpretations are quite common between spouses who have a history of being at odds with each other. Over the months and years, they have both suffered a lot because of the numerous attacks and counterattacks that they have experienced with each other. Sadly, an air of hostility and distrust of their partner's intentions now pervades their relationship. Under these circumstances, both are quick to see an attack in just about anything their spouse says. The fact that many of these defensive individuals are also poor listeners makes the situation worse because they don't give their partner a chance to complete what he is saying. This makes it easy for each person to jump to a hasty conclusion, and to attribute negative attitudes to their partner even when none exist.

III. People Miscommunicate Under The Influence of Anger; Their "B" is Not The Same as Their True "A"
1. Using the "never" word, 2. Using the "always" word, 3. Making a blanket statement, and 4. Name calling

"One Word Can Start a War." Author Unknown

1. Using the "never" word: Sometimes, under the influence of an intense emotion, e.g, anger, hurt, disappointment, a person will blurt out an exaggerated description of the problem e.g., "We never go out," when in fact, in a calm moment, the person will admit that they do go out, but not often enough. Or the person might say, "you never kiss me when I come home," "we never have sex," "you never pick up after yourself," "you're never around when I need you," "you never let me finish what I am saying," "you never talk to me," "you never say you love me," "you're never satisfied, no matter what I do," "you're never happy," or a myriad of other "nevers."

When using "never" the speaker does not deliberately say something dishonest, but because of his anger, hurt, disappointment or other painful emotion, he exaggerates his thoughts. Whatever the reason, the listener finds the accusation offensive; this leads him to focus on and dispute the "never" component of the statement because he feels righteously indignant at the unfair accusation. When a person says "never," the listener is apt to ignore any elements of truth in the original statement, and what could have been the beginning of constructive discussion about a problem turns into a heated argument and often turns into a fight.

2. Using the "always" word. Other complaints which use the "always" word are of the same genre. For example: "you always criticize me," "you always nag," "you always shout at the kids," "you're always late," "you're always complaining," "you always think of yourself first," "you always get angry," "you're always on the phone with your mother...your friends...somebody," "you always get emotional," "you're always screaming." The person really believes "often" but says "always." His "B" is not equal to his "A" and this sloppiness of language can easily become a springboard for an unnecessary heated argument or fight.

3. Making a blanket statement. Blanket statements, often made in anger or hurt, are generally untrue and constitute another form of exaggeration, and therefore a miscommunication. For example, even when "always" or "never" is not used, if a wife makes a categorical statement such as "you don't respect my opinion," it is generally an error in communication. In fact, it may be that her husband does respect her opinion in numerous areas of their life. Furthermore, she may be making many decisions without even consulting him, and maybe even more unilateral decisions than he makes. What she really believes is that "in certain situations you don't respect my opinion." Another wife might say, "you don't take my feelings into consideration" when in fact, her husband sometimes does, but sometimes doesn't. If a wife says "I can't depend on you," when, in fact, she knows that she can depend on him in some ways, e.g., supporting the family financially, but not in other areas, e.g., getting the children to bed on time, she is not factually correct. If she doesn't qualify her words, she is not saying what she knows to be true. In all of these cases, the person is making a blanket statement which is exaggerated and, therefore, miscommunicating.

A husband would be incorrect, and miscommunicating, if he says to his wife "you are irresponsible with money," when, deep in his heart, he knows that she is an excellent shopper for the household but has a problem when buying clothing or jewelry for herself. He is similarly off track if he says, "you don't appreciate me," when, in fact he might have believed and correctly stated to her "I know that deep down you appreciate me, but I would like you to express it more often." Or he might believe and correctly say: "Sometimes I question whether you really appreciate everything I do for you and the kids." When a person makes a blanket statement, he is guilty of miscommunicating because he does not say what he actually believes and unfortunately makes things worse by exaggerating.

The Goal is to Say What You Mean, But Say it Diplomatically
Now, if a husband truly believes that his wife doesn't appreciate him, he still shouldn't say: "You don't appreciate me," since he would then be guilty of "mind reading," one of the forbidden nineteen negative interactions. The most he could legitimately say is, "I don't believe that you appreciate me," or, "Based on how you treat me, I don't feel appreciated." And expressing his true feelings on the subject, in this manner, is seen as a positive event since it opens the door for a problem-solving discussion on the matter.

4. Name calling. This behavior takes place when a person is angry. Name calling, or putting down is one of the more hurtful and offensive infractions of the "Nineteen Rules." A man may scream an epithet at his partner; but if asked to reflect on what he said, he will often deny that he believes what he called her. In such a case he is uttering an untruth, and is miscommunicating because he does not truly believe what he said. But even if he had a legitimate complaint, it would be destructive for him to lodge it in an offensive manner, and/or turn it into a personal attack. Unfortunately, once the words are out of his mouth, the damage has been done, and if his partner takes the epithet to heart, and counterattacks with her own choice words, they are deep into a fight, and at this point, they are both wrong since they are both adding fuel to the flame.

IV. Some Communicators Knowingly Distort What They Truly Believe or Feel in Their Heart. Their "B" is Not The Same as Their "A."

1. People Lie to Protect Partner's Feelings or Not Ruffle Feathers

Case History Six: Harvey, 29, a newlywed computer analyst, came to my office with his wife Susan, 33, an accountant, because of marital problems. Harvey was so sensitive to the possibility that Susan's feelings might be hurt if he told her an unflattering truth about herself that he would not give an honest answer even when she asked him if he liked the dress she was wearing. He admitted to his misleading replies, but justified them by saying that he thought she was beautiful no matter what she wore. Susan, however, recognized this reply as a rationalization and saw his evasiveness as a problem which she tried to highlight for Harvey by saying to him in a disappointed voice: "If I wore a yellow polka dot dress and hot pink shoes to a funeral, you wouldn't say anything...I want you to state your honest opinion. I don't want a 'yes-man'." But Harvey's "yes-man" approach permeated their marriage. He did not express disagreement with Susan even on minor issues let alone stand up to her on important issues. Harvey was all-too-aware that he wasn't saying what he meant.

Sadly, Harvey was using the communication process for defensive purposes rather than to convey truth and bring about a better understanding between himself and his wife. Harvey knew, and eventually Susan began to realize, that Harvey's "B" was not always consistent with the "A" that he thought. To her great disappointment and utter frustration, his habit grew to a point where she never knew when to believe him.

In working with this couple, it became clear that Harvey was so insecure in his relationship with Susan that not only did he tell lies concerning inconsequential matters to protect himself, but he was also handicapped in expressing his true thoughts and feelings even on matters that concerned them both for fear that her love of him might diminish. . There were even times when he told her inconsequential lies to "protect himself." Through therapy Harvey learned that by being Susan's "yes-man" he was not only not strengthening their relationship, but in fact weakening it. By failing to express and stand up for his honest opinions, he was losing the respect and interest of his wife. His newly-learned awareness of the seriousness of this growing problem served as a stimulus for him to change. Further, he began to realize that instead of protecting his marriage to Susan, quite the contrary, his small lies were undermining one of the fundamental bases of a relationship: trust.

His embarrassment at appearing untrustworthy and immature, his fear that he would lose the respect of his wife, and the possible threat to his marriage motivated Harvey to work on his problems. However, changing the self perception of low self-esteem that he had endured for many years and ridding himself of his fairly well entrenched habit of "convenience lying" was not easy. To help him achieve these goals, I met with Harvey for a number of individual psychotherapy sessions. Harvey wisely threw himself into this therapeutic endeavor and with encouragement from Susan progressed by small incremental steps. He gradually put his relationship with Susan on a more mature footing.

Case History Seven: Another example of a breakdown of communication, due to the speaker's failure to say what she thinks, a problem that I have seen time and time again, occurred with Marjorie, 29, who one evening wanted to go out for dinner with her live-in boy friend Frank, 31. Partly because of her insecurity with Frank arising from his ambivalence about a commitment to marriage (after four years of living together), Marjorie was afraid to tell Frank her wish to go out for dinner (her "A"). When he walked in that evening, she should have said, "Honey, I feel like eating out, how about us going out tonight?" Instead, she went about it in a roundabout way by asking him "Honey, would you like to go out for dinner tonight?" Her "B" was not equal to her "A" since it gave no indication of her own wishes on the matter.

When Frank gave her an honest "no," Marjorie felt rejected, hurt, angry, and sulked for the rest of the evening. She brought up this incident during counseling as an example of Frank's insensitivity to her feelings. Frank remembered the incident, but had a different slant on the matter. As he reported it, he had come home in a great mood from his construction job, but said "no" in reply to her question because he was tired and wanted to spend a quiet evening at home. We reviewed the events of the evening and I helped him explore the progression of his thoughts and feelings for the next few hours. It emerged that he was baffled by Marjorie's increasing distance and moodiness, and in turn, found himself distancing himself from her as the evening progressed and his own mood worsened.

Marjorie's failure to communicate her wishes in this situation was part of a pattern wherein she would barely hint at her wishes. In another situation, while watching TV with Frank, she asked "Isn't it cold in here?" when she really meant, "Why don't you come over here on the couch and cuddle with me a bit?" Marjorie's round-about approach constituted a breakdown in communication and the relationship suffered accordingly.

In my dual role as marriage counselor/psychologist, I spent individual time working with each member of this couple. I helped Marjorie understand why she was afraid to express her wishes directly and I encouraged her to speak up for what she wanted as the situation required. I explained that, whereas, in some cases a wife might be intimidated by a demanding or dictatorial spouse, and fears to express her wishes directly, this was not the case here. Frank was not intimidating in any way, if fact, he loved her, respected her and was open to her input. The origin of Marjorie's problem with Frank began long before Frank came on the scene. Marjorie had been brought up by a close-minded, angry, alcoholic father whom she feared. I explained that it was natural, but unfortunate that she would bring this learned fear into her adult relationship with Frank. It was part of her hidden agenda. (For further explanation, please see my article titled, "The Hidden Agenda in Relationships.")

After exploring Marjorie's childhood, I explained to her that it had been a wise and adaptive (appropriate) behavior on her part to "walk around on eggshells" in a previous setting (her childhood home) when her father came home drunk because it served the valuable purpose of sparing her from abuse. However, her timid behavior was not adaptive in her present situation with Frank since it was not only not necessary, but worse, it restricted her freedom to express herself normally and interact healthfully with her boyfriend. Accordingly, her miscommunications interrupted the healthy flow of their relationship.

I then trained both of them in the A-B-C's of good communication. My focus with Marjorie was to be open in revealing her wishes and to be more self assertive in asking that they be fulfilled. My focus with Frank was to be more sensitive to Marjorie's early experiences as a child and her consequent "beating around the bush" type of communication. To help her compensate for her fear of self assertion, he was asked to encourage her to express her wishes directly, and say her true thoughts in any given situation. I helped them understand how a breakdown in communication, such as the one that occurred with the hoped-for dinner date and the desire for cuddling—neither of which (unexpressed) wishes was fulfilled—can initiate unintended and totally unnecessary feelings of rejection, hurt, confusion, and an unnecessary distance between them.

In this example with Marjorie, as in the case cited above with Harvey who was also afraid to tell the truth, both of these individuals were aware that they were not saying what they meant. In my work with more than a thousand couples over the past 35 years, I have found that a failure to express one's feelings can happen to either gender, due to a fear of loss of love, fear of starting a fight, or for other reasons. This crippling reticence can go on for years. Not saying what you really mean in any situation that involves your partner is a psychological problem for the "quiet" party, shortchanges the partner, and creates an interpersonal problem for the couple. Keeping silent when something should be said hurts both persons and diminishes the relationship.

For a more elaborate discussion on people's failures to say what is on their mind, click here for my article "Thirteen Reasons Why Spouses Fail to Communicate."

2. People Lie or Withhold Information to Paint Themselves in a Better Light or Defend Themselves Against Blame or Attack.

Lying or Withholding Information as a Form of Miscommunication
In other situations, a person may deliberately withhold information, mislead, or lie, to keep something hidden from his partner. People lie to their partners to paint themselves in a better light, e.g., by boasting about an accomplishment that never happened, or by not mentioning a failure that did happen, or to hide some experience or activity that their partner would have disapproved of had they known about it. Withholding information might involve past or present problems with alcohol, drugs, sex, gambling or other unflattering behaviors; or it may involve an erratic employment history, or large debts to credit cards, or personal loans. At still other times, a person may withhold information about medical or psychological problems in oneself or one's family.

The most serious form of lie involves contact or liaison with a third party. This may include an internet-initiated relationship that begins with "innocent" chat room interchanges, moves into instant messaging and "graduates" to personal emails. Eventually the "sound barrier" is broken and the couple start talking to each other, usually on a cell phone, and sometimes on a newly purchased secret cell phone. In many of these extra-marital relationships, the individuals never meet, but might talk to each other at great length, sometimes quite explicitly about their fantasies, and might call or text message each other numerous times a day. They might exchange pictures, sometimes very personal ones. These liaisons have been variously called "friendships," "harmless flirtations," and "blatant acts of infidelity," depending on who does the calling. However, no matter what the clandestine relationship is called, and no matter what the couple does or doesn't do (something the hurt spouse will often wonder whether he/she will ever really know), the mere fact that a secret relationship exists would evoke many very painful emotions in the hurt party.

At times the hidden relationship involves face-to-face involvement with clandestine meetings taking place when the offending spouse is supposed to be working late, out with some friends, or out of town on a business conference. Very often these extra-marital relationships occur with a coworker, an "ex" who has reappeared on the scene, or with the spouse's best "friend." Too many sad examples come to mind.

The discovery of the secret relationship by the offended spouse generally evokes a very strong reaction and many painful and sometimes overwhelming emotions. These emotions cover a wide range and may differ in intensity from person to person. One of the most common reactions is a feeling of betrayal. Other emotions include anger, disillusionment, great pain, anguish, depression, feelings of self-doubt, a feeling of great loss and devastation. Often there are feelings of disgust and alienation. Constant preoccupation with the affair, sleeplessness, loss of appetite inability to concentrate or function effectively on the job and in other situations usually follow the discovery. Present in every situation is a feeling of distrust. Clearly, an act of infidelity can do incalculable damage to the marriage.

Obviously, the "B" of the liar is intentionally not equal to his "A." Once trust is broken, it is impossible to ever go back to the original feeling. Activities of the nature described here can be compared to a house (the marriage) going through an earthquake. Clearly, this is very bad news.

The good news, however, is that third party liaisons do not automatically destroy a marriage. The damage may range from minor damage to the structure, to devastation and reduction to a pile of rubble. Each couple assesses for themselves how much damage was done, can we repair the old structure, can we clear up the rubble and build an even more beautiful structure? The answer to the question "What happens now?" depends on a variety of factors.

Another piece of good news is that every cloud has a silver lining. In your despair, you may not see it now, but it is there. Not only is there hope, but in many cases, the couple emerges from counseling with a much better marriage than they had had in years, and sometimes better than they ever had from the very beginning.

I have seen many "offenders" (technical term for the unfaithful partner) not only guilty and shaken by the enormity of the hurt and pain they inflicted on their spouse, but also frightened by the damage done, and by the prospect of losing the love of their partner and the possible death of their marriage. In such situations they take serious stock of the situation and come face to face with the vital importance of the marriage to them and their underlying love for their spouse. They then throw themselves into the hard work that is required for the healing process.

In many cases the marriage counseling process opens their eyes to the possibility of a good marriage. Sadness and regret over the numerous lost opportunities for growth and love over the preceding years mobilizes the couple to grow their relationship from routine and humdrum to dynamic and fulfilling. The sensitive interaction required by both spouses for the promotion of healing and reconciliation often brings about a closer, more caring and intimate relationship than the couple ever thought possible. Unfortunately, it often takes a crisis for the marriage to get the attention it should have gotten all along.

Is Lying the Same as Poor Communication?
It might be argued that lying is not an example of poor communication, but rather one of pure deception. This is true. Withal, I would like to also say that withholding information or lying is a very serious category of deliberate miscommunication or breakdown in communication. Communication means "to share" or "make known" and withholding information or lying does neither of these. A lie creates a separation between two individuals. The dangers lying brings to a relationship are obvious and cannot be overemphasized. Lying is a recipe for disaster and is discussed in another article on this website. Click here for item number 11 in "Thirteen Reasons Why Spouses Fail to Communicate."

V. It is Poor Communication When "B" is Not The Same as "A" Even if it is an Honest Mistake.

At times, the speaker does his best to honestly say what is on his mind, i.e., convey an accurate "A." However, the words that come out of his mouth, "B," is not what he has on his mind. In the following examples the person wants to say what is on his mind but unintentionally says something else:

1. Poor Concentration: A man is driving a car and his partner says, "we have to make a left turn here." It soon emerges that she knew it was a right turn and wanted to say "right turn." Even though her instruction to go left was a slip of the tongue, an honest mistake, it was a miscommunication nevertheless. In another case, the husband might tell his wife "I'll be home at 8 p.m." when he means 9 p.m.

2. Sloppy Thinking or Sloppy Articulation: In another situation, a person might tell his partner to meet him/her at a certain place or time, but inadvertently gives inaccurate information, or gives misleading directions to get somewhere. Sometimes a person knows the location of something in the house but mistakenly gives ambiguous or incorrect information thus causing frustration for the partner. There was never an intent to deceive in any of the examples cited here; however, none of these individuals said what they really knew and truly wanted to say. Even though their words were innocent slips of the tongue, this type of miscommunication can start a battle with couples who are on edge with each other and virtually looking for something to fight about.

VI. Whose Fault is it When Misinterpreting Takes Place?

    1) The Role of the Listener,  2) The Role of the Speaker

1. If the listener misinterpreted what was said, the breakdown is the listener's fault.

2. If the speaker did not say what he really thought either intentionally, or by accident, the breakdown is the speaker's fault.

But what if "B" is ambiguous or vague and his words can truly be interpreted in more than one way? In such a case, who is to blame for the breakdown of communication? Is it solely the speaker's fault because he was ambiguous? Or is the listener partly to blame for not sensing that the statement could be interpreted in more than one way and failing to ask for clarification? Let's explore both possibilities.

VI. 1. The Listener's Role in Avoiding Misinterpretation

The listener should always be sensitive to the possibility that he is misinterpreting his partner. For example, when Roger thinks he hears "fighting words" from his wife, Sandra, rather than jumping down her throat with "righteous indignation" and counter accusations, ideally he would clarify what he thinks he heard by asking her "How did you mean that?" If Roger calmly alerts Sandra to the fact that her words were ambiguous, she now has an opportunity to clarify that she meant no ill will, and express regret that she was ambiguous and nearly started a fight. Roger's self control in not jumping to attack can thereby avoid an unnecessary fight with his spouse.

Of course, if Sandra shouts back "What do you think I meant, you idiot!" then Roger knows exactly how she meant her original statement.

By shouting "idiot" at Roger, Sandra has clearly violated two of the "Nineteen Rules of Communication" (raising voice in anger, name calling), and has set the stage for a shouting match. But even if she violates these or any other of the "Nineteen Rules" Roger doesn't have to follow suit by meeting her insult with one of his own. Such behavior on his part would only add fuel to the flame and make a bad situation worse. Although Sandra has already begun a fight with her name-calling, it is not too late for Roger to stop the fight in its tracks. What happens after Sandra's insulting name-calling depends on how Roger handles her insult. Many years ago, King Solomon of ancient Israel, wisely noted: "A soft answer turneth away wrath."

A Soft Answer Turneth Away Wrath
If Sandra is lucky enough to have a husband who is sufficiently trained, disciplined, slow to anger by nature, tired of fighting with his wife, or just kindly disposed at that moment, he will not add fuel to the flame by shouting back at Sandra, but will step aside and let her anger pass. Such a mate will then calmly point out to his partner "calling me an idiot is no way to talk" and add that she is violating the rules that they both had agreed to follow. If Sandra has her act half-way together, she will appreciate his soft answer and will respond positively to his kind intervention, pull herself together, apologize, and start over in a different vein. Stopping a fight dead in its tracks is one of my goals in teaching healthy interaction via good communication skills.

I frequently tell the couples with whom I work that they should be honestly appreciative when their partner politely points out to them that they are violating one of the rules of friendly, constructive communication. I note that if their computer or golf instructor or their personal trainer at the gym corrected their stroke or their move, they would respond with a gracious "Thanks for saying that, it works better this way." They would never think of responding with an angry "Stop telling me what to do!" So why not treat your partner with the same courtesy when he/she blows the whistle on you and gets you back on track in your argument when you interrupt, raise your voice, or insult your partner in the middle of an argument. Your partner's corrective remarks are truly helpful to you in that situation and will stand you well in the future. "Blowing the whistle" on your partner when he/she breaks one of the "Nineteen Rules," and your partner's gracious acceptance of this correction will not only benefit both of you in the ongoing situation, but will also serve as a confirmation that both of you are committed to follow the rules in the future.

Now, going back to Sandra's original ambiguous statement to Roger, let's elaborate the two possibilities noted above: a) She sounded angry but was not angry, or (b) She both sounded and was truly angry when she uttered her words.

(a) If she was not angry, we noted above that Roger's self control and his request for clarification when he "heard" fighting words would avoid a fight with his spouse since she would clarify that she had no ill will towards him and had no intent to express anger.

(b) The second possibility is that in fact, Sandra was angry when she originally spoke, and did mean to attack him. In this case, Roger's gentle question for clarification "How did you mean that?" would afford her a moment to pause and reconsider her attack. She would now have two choices.

(1) She could continue her attack and call him "idiot," or:

(2) She could let her better judgment take over and permit his gentle question to stop her tirade. Roger's failure to attack affords Sandra a wonderful opportunity to admit that she did mean to be provocative with her ambiguous statement and that Roger was correct when he suspected hostile intent. Thus, Roger's refusal to respond in kind even when he correctly heard her fighting words, opens the door for Sandra to pull back, apologize and start over again in a constructive vein.

VI. 2. The Speaker's Role in Avoiding Misinterpretation

Although, both speaker and listener are responsible for communication, I believe that miscommunication due to ambiguity or vagueness is primarily the fault of the speaker. Talking is not enough. In the final analysis, it is the speaker's responsibility to communicate. Whoever wishes to convey a message, is required to (a) make sure that the other person is listening, and (b) choose his words carefully, so that the thoughts are presented clearly and unambiguously, and (c) speak in a friendly tone of voice and display a friendly manner, thereby assuring that the message he wishes to convey will be transmitted without the interfering "noise" of anger and hostile intent.

After talking, the speaker should not assume that her message was transmitted, and that she was understood, unless she gets some sort of confirmation. She should wait for an appropriate facial expression, a nod of the head, or better still, a verbal response from the listener that is pertinent to what was just said.

If the speaker intended no anger or accusation and the "confirmation" comes back as an attack, the speaker should realize that there might have been a miscommunication; she should search her words. Was she ambiguous or unclear, or did she actually say something she had no intention of saying? There are three possibilities here:

(a)    She actually said something hostile unintentionally. If so, she should apologize for causing distress to the listener and explain that although she said it, she had no intention that her words would come out the way that they did, and she simply did not mean what she said.

(b)   She was ambiguous. If so, she should clarify her original remark, and apologize for being ambiguous and causing distress to the listener.

(c)    There was neither hostile intent nor ambiguity. If so, the speaker can rightfully point out that the listener misinterpreted an innocent remark, and it would be the listener's responsibility to apologize for the uncalled-for attack.

The Role of Anger in Relationships
Anger is a destructive emotion. It has the power to ruin personal relationships. Anger can be compared to fire. When controlled, fire warms our homes and cooks our food. When out of control, fire wreaks havoc. Anger too, when controlled and directed to a good cause, e.g., to right an injustice, is a wonderful force. However, when unjustified, or unmonitored, like fire, it wreaks havoc. No wonder, King Solomon, the ancient monarch of Israel wrote so many aphorisms on the subject. Here is one of them:

"It is a Person's Choice to be Slow to Anger;
And it is to His Glory to Pass Over a Transgression." Proverbs 19:11

VII. Summary

Overview of the A-B-C's of Good Communication

"A" represents the exact thoughts or emotions of the speaker.

"B" represents the actual words that come out of the speaker's mouth.

"C" represents what the listener "hears" i.e. his understanding or interpretation of what was said.


In a Healthy Relationship, Communication Flows in Both Directions
If both partners generally achieve situations where "A"="B"="C" they have the basis for excellent communication. Note, of course, that in a healthy two-way relationship, this is only one side of the coin. The process of communication demands a two-way flow of conversation. Thus the "A"="B"="C" should continue to bounce back and forth between both parties to the conversation.

If both partners understand the crucial necessity of—and actively promote—that "A," "B," and "C" should match perfectly when they talk to each other, they have achieved the first step in establishing a framework for good communication. If each partner expresses him/herself and encourages the other to express him/herself freely, and if they each listen attentively to what the other says, they have successfully created a loop which forms a healthy pathway for reciprocal understanding.

As noted at the beginning of this article, neither gender wins an Emmy for communication. In all of the communication errors cited here all of my points are relevant to both genders.

For a discussion on the benefits a couple reaps when they communicate effectively, please see below for my article on "A Glimpse Into Dr. Gross' Marriage Counseling and Communication Program."


For instructions on how to print this article please go to the top of this page.

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A Glimpse Into Dr. Gross' Marriage Counseling and Communication Program
Six Important Benefits of Good Communication

by Reuben E. Gross, PhD, ABPP, LMFT

Good communication will help you Enhance Positive and
Decrease Negative interactions with your partner by enabling both of you to:

  1. Avoid Misunderstandings, Fights and Emotional Distance


  2. Disagree, Yet Argue Respectfully and Constructively


  3. Know When and How to Talk, and When and How to Listen


  4. Resolve Problems Through Discussion


  5. Engage in Frank Discussions in Which Each of You a) Reveals to Your Partner Your Agenda of Needs,Wishes, and Expectations and b) Develops a Clear Understanding of How to Fulfill This Agenda to Your Partner's Satisfaction


  6. Share Your Life With Your Spouse in Love, Companionship and Bonding

To go directly to any of the benefits listed above, click on it.

1. Good Communicators Avoid Misunderstandings, Unacceptable Behaviors, Fights and Separation

One of the goals of marriage counseling is to reduce the number and intensity of hurtful verbal and behavioral interactions. When tensions are high between two people because of internal problems in the relationship such as unmet expectations, unresolved differences, insensitive, controlling, insulting or other negative behaviors, there tends to be a corollary increase in misunderstandings, friction, fights and emotional withdrawal. Additionally, when tensions are high in the lives of one or both members of the couple for reasons external to their relationship, e.g., problems with a family member or career, many people tend to "let it all out" at home and discharge their irritated feelings onto their spouse. In such circumstances, when nerves are "shot," tensions rise, misunderstandings increase in frequency and many individuals become short-tempered and get angry at each other with very little provocation.

Effective Communicators Avoid Problems With Their Mates
When effective communicators experience problems in their personal lives, they may become anxious, worried, edgy or even irritable but they will avoid a deterioration of their relationship with their partner or mate. This is so because it is normal for effective communicators to discuss their personal problems with their spouse and enlist his/her emotional support. Instead of seeing their partner as one more irritant or problem to be dealt with, they look upon him/her as a source of comfort and strength. Effective communicators see their spouse as part of the solution rather than as part of the problem. Such a positive attitude towards one's mate reduces the chances for misunderstandings and friction.

Poor Communicators Create Problems With Their Mates
With poor communicators, the opposite is true. When tensions rise, closely involved individuals who communicate poorly have a tendency to "press each other's buttons" or "rub each other the wrong way," thereby creating friction and even more tension. Consequently, even when there is no problem, misunderstandings take place and problems arise out of nowhere. And even when they try to solve their conflicts, not only don't poor communicators solve the original conflict or complaint, but they alienate each other early in the discussion/argument, turn it into a fight and end up angrier and worse off than they were before the discussion began. This alienation has a ripple effect and leads to the next problem which is avoiding the discussion of problems altogether.

Poor Communicators Let Problems Grow
Poor communicators either blow up at each other when a problem arises, or have come to a point of exhaustion and have stopped fighting, but unfortunately have also stopped trying to solve their problems. In the latter scenario, they simply do not talk to each other about substantive matters. Consequently, neither will approach the other to forestall an anticipated problem. Additionally, they will shun discussions of existing problems as well as avoid bringing a new complaint to their partner's attention. They have little hope that discussing the matter will help, and worse, they fear that a fight will evolve Once a couple reaches such a point of resignation, they let problems grow and fester thus bringing about more frustration, hurt and anger —which is sometimes submerged until it reaches explosive force-- as both individuals grow farther and farther apart. This alienation between spouses promotes a vicious cycle since it is now even harder for each person to discuss his unhappiness in the relationship with his growingly distant and apparently uncaring partner.

The vicious cycle is maintained because such couples have little hope and even less motivation to seek a solution to their problems to the satisfaction of both; so they don't even try. I have met many couples who have not only given up fighting but who have also given up talking about anything important for years before coming for therapy. Clearly, couples are not going to solve their problems by adopting a policy of not talking about them. This approach amounts to throwing out the baby with the bathwater.

I have also seen many of the aforementioned couples make dramatic changes in their relationship during the course of marriage counseling. Understandably, these changes do not come about by an easy wave of the counselor's magic wand. It takes hard work, focus, conscientious efforts and good will on the part of both parties to bring about substantial change in a relationship. But it can be done!

2. Good Communicators Can Disagree, Yet Argue Respectfully And Constructively

Since each person is a unique individual, no two people are going to agree on everything. When disagreements arise, it is common for each person to be convinced of the merit of his position and to try to convince his partner that his/her version of the truth, or solution to the problem, is the appropriate one to follow. And so, an argument ensues; but is an argument necessarily bad? I don't think so. Arguments are good as long as both parties argue respectfully and in good faith. Such an argument does not degrade to a power struggle or fight.

In a respectful argument, the couple gains much from the exchange of ideas because each partner is open to learning from the other, wants to work as a team member, and considers solving the problem the primary goal. In a healthy relationship, the individuals are motivated towards the goal of solving the problem because each person is sensitive to the other's needs, wants to please his partner as well as him/herself and understands the importance of resolving the problem and the danger of letting it fester. Further, such a couple also understands that if the suggested solution is the result of a joint effort, it is more likely that both parties will do their best to cooperate in bringing about the agreed upon solution.

Training a Couple to Argue Respectfully
One part of my communication program exposes you and your spouse to nineteen positive communication behaviors. Utilizing these modes of behavior will ensure a constructive argument and greatly increase your chances of successfully resolving the problem when either of you presents a new complaint to your partner, or when you are discussing or arguing about a problem that is already known to you.

You will also be taught to avoid the (opposite) nineteen negative communication behaviors. The negative behaviors on this list are virtually guaranteed to antagonize your partner, place a barrier between the two of you, degrade what could be a constructive argument into a fight, and push the solution and satisfaction that you both seek farther away. Most of these negative behaviors are employed regularly by distressed couples, and may be familiar to you and your spouse. As I review each item on this list with couples in therapy with me, there is universal agreement that each of these negative behaviors is a barrier to good communication, problem- resolution and relationship-building. Examples of negative behaviors during an argument include: not listening, raising one's voice angrily, interrupting, putting the other person down, not admitting the truth, and avoiding one's partner.

When training you and your spouse to argue respectfully I will have the following three goals in mind:

1. Teach you the nineteen positive behaviors that will keep an argument on track, and elaborate the nineteen negative behaviors that are destructive to successful arguing.

2. Get both of you to formally commit to strive for a standard of zero tolerance for the nineteen negative behaviors when arguing with each other. Understandably, nobody is perfect and we all slip from time to time. Nevertheless, to the extent that you will adhere to this disciplined approach, you will greatly enhance your efforts to argue in a friendly fashion and change the emotional climate of your home.

3. Encourage both of you to accept the role of "referee", "coach" or "instructor" so that each of you will monitor yourself as well as your partner for breaches of the accepted "rules of engagement" that you both agree to follow.

Instructions to referee: If the referee catches himself raising his voice or violating any other rule during the course of an argument, he is required to "blow the whistle" on himself, acknowledge his error and apologize for what he did wrong. Only then may he continue to elaborate the points he wishes to make. If the referee catches his partner violating one of the rules, he is to tactfully tell his partner that he is "blowing the whistle" on her or that she "just broke one of the rules." The etiquette then requires the violator to graciously accept the referee's corrections, apologize for her antagonistic behavior and thank her referee for his help in getting the discussion/argument back on track. Both partners are asked to play the role of referee every time the couple gets into an argument.

Since spouses do not take easily to criticism from their partners, especially when in the midst of an argument, I try to make the coach's correction of his partner's violation palatable. I do this by suggesting to my clients that they place their spouse's corrective comments in the same category as getting feedback from their hypothetical tennis or golf instructor; or from their hypothetical personal trainer while they are exercising under his supervision at their favorite gym. If their instructor or trainer corrects them, would they get angry? Or would they say "Thank you. It works better this way." Accordingly, they should understand that in the present situation, their spouse's corrective coaching helps them become a more friendly arguer and therefore a more effective communicator. The "coach" is doing his partner a favor and deserves to be thanked for his service!

3. Good Communicators Know When and How to Talk, and When and How to Listen

The Talk/Listen Technique
As part of your training in communication you will not only learn the "Talk/Listen Technique" but you will practice it with your partner under my supervision. One of you will choose a new --or an old-- but unsolved personal complaint or problem, and you and your partner will discuss it calmly and thoroughly within the structure of your newly learned "Talk/Listen Technique." In this mode of discussion, disagreements and arguments are processed within a safe and secure structure. The technique also guarantees each person an equal opportunity to participate since both partners take turns at talking and listening. This effective mode of arguing gives each partner an opportunity to express himself in full detail while also making sure that his partner listened and understood everything that he said.

It Takes Both Parties to Solve an Interpersonal Problem
Successful collaboration on a solution to any problem cannot take place until both parties have had their full say on the matter, and each person is confident that the other person understands his position. The "Talk/Listen Technique" is structured in such a way that there is simply no room for not listening, interrupting, yelling, insulting, or any other negative behavior during the discussion. After both of you present your arguments on the issue that was chosen for discussion, you will go into Phase Two of the technique which is the problem-resolution stage.

To reinforce what you and your spouse will have just learned, I may lend you a tape of a professionally prepared script of two actors playing the roles of husband and wife arguing respectfully with each other about a certain problem using the "Talk/Listen Technique." The tape can be played in the car on your way home following your counseling session. Or, you can listen to it at another time when both of you are relaxed and have time to analyze and discuss the taped "argument."

The "Talk/Listen Technique" is Especially Valuable For Argumentative Couples
Both you and your partner will be encouraged to use the "Talk/Listen Technique" as preventive medicine when you are about to discuss a potentially explosive topic. You will also be encouraged to use this technique when you find yourselves in the midst of a heated argument and you recognize that you are at the brink of a shouting match. Further, even if a fight has already started and one of you realizes that the argument is off track, it is never to late for that person to stop the fight, gain their partner's agreement to access this technique and start the argument all over again using this highly effective approach.


4. Good Communicators Resolve Problems Through Discussion And Constructive Arguing

As Long as The Discussants Deal With Each Other Respectfully, Arguing is a Good Thing.
Many people avoid bringing a problem to their partner's attention because they fear that an argument will evolve. As noted above, there is nothing wrong with arguing. An argument is simply a verbal exchange between two people with differing views of a situation or different solutions to a problem. When one person suggests "A" as the correct view or best solution, and the other presents "B", each tries to convince his partner that he is right. Think of a formal debate where each team does its best to present its own point of view and to demolish its opponent's arguments. At the end of the debate, not only are there no hard feelings, but the members of each team might even compliment their former opponents on how well they debated.

Something similar takes place in a couple relationship when both partners are effective communicators. The argument ends in a friendly manner, and often each person respects the other more than they did at the beginning of their argument. This is so because when a couple argues reasonably and constructively, each person will admire how his partner handled himself "under fire," and more importantly, each person will have learned something, for example, the strengths of his partner's point of view and the weaknesses of his own. In a friendly argument, there might come a time when one person is willing to relinquish his original position because he is convinced that his partner's assessment of the situation is more accurate or that his partner's solution is really better. At other times, both partners might relinquish their original position because of what they learned during the argument. At this point they will join hands in forming a third assessment or solution which incorporates the best of both partner's original positions.


Agreeing That They Agree, or Agreeing That They Disagree
If two people argue constructively, when the argument is over, the chances are good that they will have resolved their conflict to each person's satisfaction. And in those situations where they did not find a solution, they will at least have come closer to an understanding of what is mutually acceptable. In such a scenario even if each person has not achieved his original goal, since both now have a good understanding of their partner's needs in the situation, both will be in an excellent position to work out a reasonable compromise. Therefore, the end result will be an approach they can both live with. In a worst case scenario, when there is no agreement or compromise in sight, good communicators will "agree to disagree" and plan to approach the problem at a future date with good will on both parts.

With Poor Communicators Arguments Become Fights And Problems Are Not Solved
With poor communicators, the arguers often fail to show respect for their partner or his/her position. They alienate each other by employing many of the nineteen negative behaviors referred to above. Furthermore, they lose sight of the original goal of addressing a particular problem and descend into personal attacks as they slug it out for control. At this point, they are no longer arguing, they are fighting. Unfortunately, the goal of finding a solution to the original problem has been lost in the scuffle and is now the farthest thing from each person's mind. The progression from argument to fight plunges both parties into a muddy pit which may include interrupting, shouting, not listening and name calling, among other insulting behaviors. Now, it is true that one person may correctly charge that the other person started the fight and that he was only reacting to his partner's provocative behavior. Does that make him guiltless? Not in my book. The sad fact is that once the slugfest begins, and both individuals are guilty of insulting and antagonistic behavior, neither can claim "clean hands." I frequently tell my clients, "Two wrongs don't make a right" and even if your partner did start the fight, how does it help the situation if you add fuel to the flame?

5. Good Communicators Engage in Frank Discussions That Reveal Each Person's Needs/Desires/Agenda and Develop a Clear Understanding of How to Fulfill Each Other's Expectations

One part of my counseling program with couples involves setting a goal for both spouses to revive their love relationship. I do this, in part, by encouraging both parties to increase the alone-time that they spend with each other. More time together affords the couple a framework within which they can talk to each other in a relaxed setting on a regular basis so as to express their needs to each other, work on outstanding problems, head off future problems, express their feelings on a variety of subjects, and fine-tune the relationship. Further, more time together affords the couple an opportunity to plan and engage in mutually enjoyable activities.

Couples Are Introduced to Techniques Which Promote Self Knowledge and Reciprocal Understanding of Each Other's Needs, Desires, and Agenda
Spouses in a happy marriage seek pleasurable joint activities with each other as well as personal validation and satisfaction of their psychological needs. People marry to increase their happiness, not their misery. A person who marries hopes to attain, in marriage, satisfaction of those needs, desires, and expectations that cannot be satisfied as a single. What are those needs? Neither spouse can read the other person's mind, hence the need for constant communication and feedback on this subject.

Exploration is Followed by Self Revelation
This phase of the counseling program begins with honest self-exploration of each person's needs and what they desire from the relationship. Both members of the couple are asked to make a list of their expectations from each other. Having completed this task, they then engage in an interactive exercise in which each person reads one item at a time from his list of expectations. He will then ask his partner whether he/she considers this expectation reasonable and appropriate, and whether the partner is capable and willing to fulfill this particular request. This exercise will be elaborated upon later in this article.

Although both spouses may overlap greatly in their needs, e.g., to talk to each other and share their experiences and feelings, to have fun together, to get affection and sex, or to be told that they are loved or appreciated, they may have different priorities for these expectations and differing need-fulfillment frequencies or intensities. Further, since many of these expectations are taken for granted, they are rarely spelled out in advance by engaged couples; this is part of the hidden agenda. The hidden agenda in a relationship consists of expectations that have not been specified, discussed or spelled out in advance to the other party. The hidden agenda merits an elaborate explanation and will be discussed later in this article.

As noted in Benefit 3. above, good communicators know how to play two roles: when to talk and when to listen. Good "talkers" express their needs, and how they would like to have them fulfilled. Good "listeners" pay careful attention when their partners talk and do their best to remember what is said to them. The next step, of course, is for both spouses to take appropriate steps to satisfy their partner's appropriate needs and expectations.

Spouses Need to Know How to Fulfill Their Partner's Needs
As noted earlier, I give each person an exercise in which they express their needs to their partner. During this friendly exchange, I will ask the person who is expressing the need to spell out for their partner exactly how that need can best be fulfilled to her satisfaction and how often she wants it fulfilled. People differ in their needs as well as in the form or frequency with which those needs are to be fulfilled. For example, one woman might want her husband to tell her that he loves her every day, and another might say, "I know how you feel about me, so you could save it for a special occasion." Or, one wife may request that her husband tell her that she's beautiful one or more times a week, and another might say, "Tell it to me when I get dressed up."

One husband may ask for words of appreciation from his wife on a regular basis and may even make a list of his accomplishments or contributions for which he would like recognition and appreciation. Another husband might say he knows that he is appreciated or admired and doesn't have to hear it from his spouse. One husband may ask his wife to offer overt words and deeds to demonstrate her affection on a regular basis while another husband may not have that need at all.

Among other wishes, individuals frequently ask that their spouse make them their number one priority, make time for more conversation, have more fun together, have more closeness and affection, have more space, give more support and reassurance, respect each other's feelings and opinions, engage in more frequent sex, and show more appreciation and admiration. Sometimes a spouse will ask for more freedom to engage in outside activities without their partner; and, especially in two career households, wives may ask for more participation by their husband in running the house and caring for the children.

After this exchange of information about the wishes and needs of each partner, I then encourage a commitment from each person to fulfill their spouse's reasonable and appropriate emotional and physical needs as a top priority in the relationship. Understandably, fulfillment of some needs requires sensitive negotiations between spouses. This is because of differing need levels of each partner, different skill levels, different timetables of the partners as well as the necessity to consider family schedules and other events.

Promoting Recognition and Appreciation
To further promote the strength of the marital relationship, I engage the couple in exercises that stimulate recognition and respect for each other's values, contributions and behaviors. For example, I ask each person to make a list of all of the things they like, admire or appreciate about their spouse. I then ask each person to make a list of their own personal qualities, the values that they stand for, and the contributions that they make to their partner, or to the nuclear or extended family for which they would like to get recognition and appreciation from their spouse. I then encourage each person to draw upon these lists and give their partner the appreciation and recognition as often as is appropriate, needed and wanted by his spouse.

Unexpressed Needs: The Hidden Agenda
Briefly, the phrase "hidden agenda" refers to those needs, desires or expectations that each person wishes to have fulfilled in a relationship, but which are not explicitly expressed, much less discussed with his partner. Often, the individual does not relate these expectations to his/her partner because he/she simply doesn't know what they are. Living apart is not the same as living together; living together is not the same as marriage; and marriage without children is not the same as marriage with children. Consequently, it is virtually impossible for an engaged individual to imagine every possible future scenario between spouses, and/or between the couple, their future children together, their children from previous marriages, their respective in-laws and friends. How then can a future bride or groom know exactly how they would want their spouse to behave in each situation, none of which has taken place yet? Since so many of these situations and expectations are yet to be born, they are hidden from each person's conscious mind and are, therefore, part of the hidden agenda.

At other times, the husband or bride-to-be may be very well aware of what he/she is looking for in a loving relationship but takes it for granted that his/her future spouse will fulfill those expectations without special mention or urging. For example, people generally assume that their future partner will always behave towards them with kindness and consideration. Clearly, these two highly desirable behaviors from one's spouse are an integral part of the normal healthy expectations that people take for granted when they marry. Accordingly, these expectations are not mentioned in advance and would constitute part of the unspoken marriage contract i.e., the hidden agenda. And yet, there are many marriages where kindness and consideration are sorely lacking. When such an unfortunate situation arises, it becomes incumbent upon each person to spell out exactly what he had in mind when he married, and help "shape" their partner thus bringing out the best behavior in him/her as per the unspoken marriage contract.

Since it is virtually impossible to spell out all of one's expectations in advance, everybody comes into a relationship with a hidden agenda. Not only are many of these expectations not mentioned to their partner in advance, but as noted above, a good part of these expectations might even be hidden from the person himself. Hence, the great need for each person to explore him/herself so that he may uncover his/her desires, hopes, and expectations from the marriage. Sometimes, it takes years before a person clarifies for himself exactly what he wants in the marriage.

Following this exercise in self exploration, there is a need for self-revelation so that each individual may reveal that specific agenda to their spouse. One aspect of my communication training program involves written assignments that helps each person accomplish both of these goals: uncover as much as possible of his hidden agenda, and convert it to an open agenda so that his spouse will be in a position to help him find fulfillment.

"The Hidden Agenda in Relationships" is the title of a separate article on this website; if you wish to access this article, please click here.

6. Good Communication Promotes Sharing, Companionship, and Bonding

Sharing and Companionship
When individuals marry, they hope to grow together as they age, not grow apart. Their goal is to enjoy their lives with each other. For many people, it is hoped that this will take place within the context of sharing their hopes, thoughts, feelings and experiences (both happy and sad) with their lifelong partner/companion/friend/spouse.

Nonetheless, many husbands and wives complain that they feel lonely in the relationship. Clearly, people do not marry with the goal of feeling alone; they have already experienced this before marriage. Nor do they marry merely to get a roommate or coexist with somebody. Although the problem exists with both sexes, it is more likely that a wife will complain that her husband does not "open up," i.e., does not regularly share his daily experiences or inner life with her. On rare occasions this occurs because of anger or a deliberate desire to be distant. Sometimes, the tendency not to share experiences or feelings takes place because the husbands are modeling behavior that they saw at home. But with many men, the failure to share, engage in long conversations with their spouse, and the reluctance or discomfort when asked to offer detailed expression of feelings may be due to traits inherent in the male personality.

On the other hand, many men are sensitive to their feelings and are quite capable of "opening up," but don't routinely do so because it was not a "man thing" to do as they went through adolescent locker room experiences and post adolescence activities with their male buddies. In their present involvement in a committed male-female bond, however, they are fortunate enough to experience a relationship where closeness and sharing is relished by their partner. Sadly, however, due to lack of experience, they are not comfortable interacting along these lines, and do not actively search for this part of the relationship. In such situations, husbands can be encouraged to relate to their spouses on a more feeling level; this behavior can be reinforced by their wives so that eventually sharing will come more naturally to them. Although it is more usual for the man not share his experiences and feelings, and it is the wife who feels left out and alone, the problem of not sharing can affect either gender. For more information on this subject, please see "Thirteen Reasons Why Spouses Fail to Communicate" section 1b.

Is Marriage For Better or For Worse?
Although studies show that the majority of married people live longer, healthier and somewhat happier lives than singles, most people are sophisticated enough to realize that being in a committed relationship, or marriage, is not a bowl of cherries. And the mere act of commitment or getting married is not an insurance policy for happiness. Fulfilling your responsibilities to your spouse, showing patience with his/her deficiencies, and seeking fulfillment of your own agenda as well as your spouse's agenda are among the most challenging tasks that society has devised for all who have chosen marriage. It does not come naturally. It takes skill, but it can be done!

Personal Growth, Closeness, And Fulfillment
If you are like most people when you first married, you did not have a complete understanding of your role or responsibilities as a spouse. Your perception of your true role as a husband or wife, and your highest aspirations for yourself in this new role expanded as you grew and matured, and as you gained more experience with your spouse. This growth occurred because the experience of living with another person provided you with a rich opportunity to learn about the realities of the marital relationship. The interchange of ideas that took place between you and your partner, sometimes lovingly and sometimes angrily, and the various forms of feedback that you gave each other in your attempts to fine-tune and improve the relationship contributed greatly to your understanding of your role as a husband or wife. Your role as a spouse will become even clearer to you over the years as you gain even more knowledge and understanding of what you are all about, what your partner is all about, and what a committed relationship is all about. But this greater knowledge and understanding will come about only if you have an open mind and if open channels of communication exist between you and your spouse.

As both of you improve in your capacity to share your life with each other, the distance that now exists between you and your spouse will be bridged. Eventually, both of you will recapture at a mature level the closeness and bonding that you felt during the heady days at the beginning of your relationship and which you were confident would continue for the rest of your life.

In the following paragraph, as in all previous paragraphs "he" and "she" are interchangeable.

If, in spite of a person's disillusionment, frustrations, and the pain that he has suffered in his marriage, if that person is still willing to invest time, effort and himself to meet the challenge of getting into marriage counseling and meeting his problems head-on, it may very well be because that individual believes with me that for all of its faults,

The marital framework is still the best structure known to mankind within which people can grow in their ability to give and receive love, and develop selflessness, empathy and compassion for others. Moreover, within this framework, men and women can both achieve an abundance of satisfaction, support, and personal fulfillment, as well as children, if they so desire—all of which adds meaning to their lives, and ultimately deep happiness.


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Thirteen Reasons Why Spouses Fail to Communicate

by Reuben E. Gross, PhD, ABPP, LMFT

Summary: Getting your message across to another person is the essence of communication. In a couple relationship, each person must play two roles: he must be eager to express himself honestly, and he must be warmly receptive to the communications of his partner. Dr. Gross presents thirteen potential communication problems which he elaborates with examples drawn from his practice in marriage and couple counseling.

Please note: Neither men nor women can claim an Emmy for communication. In order to be gender fair, the author will alternate between "he" and "she" with the understanding that all of his points are relevant to both sexes.

"All the world is on the tip of the tongue" Talmud, Brachot

Poor Communication is a Leading Factor in Relationship Disharmony
In more than thirty years of fielding initial calls for marriage counseling appointments, the most frequent reason people give to explain their need for professional help is that they and their partner are not communicating well with each other.

Communication Problems Affect Us All
To a greater or lesser degree, communication problems affect virtually all couples. There are a number of reasons why the communication process is constrained and the message never gets delivered. Let's consider some of them.

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Thirteen Reasons Why Spouses Fail to Communicate
(If you wish to go directly to one of these headings, please click on it)

One Partner (or both):

1.
Doesn't Have a Personal Need to (a) Share Experiences or Feelings, (b) Discuss the Relationship, or (c) Doesn't Understand The Importance of Verbally Expressing to Partner Feelings of Love, Appreciation, or Praise

2.
Talks, But Doesn't Make Sure That Partner is Listening

3.
(a) Speaker Mumbles, (b) Speaker is Ambiguous or Vague, (c) Listener Misinterprets, (d) Listener Mind-Reads

4.
Doesn't Reveal Self Due to Fear of Criticism or Attack

5.
Believes That Partner is Not Interested

6.
Believes That Talking Would be Futile

7.
Is Afraid of Starting a Fight

8.
Doesn't Share Decision Making Due to Insensitivity or Lack of Respect for Partner

9.
Doesn't Share Decision-Making Because of a Desire to Control

10.
Couple Does Not Communicate Because of Incompatible Schedules, Heavy Workload and Lack of Time Together

11.
Communicates in an Offensive Manner

12.
Withholds Vital Information or Lies

13.
Speaker Communicates Clearly But Listener Doesn't Care


Let Us Consider and Elaborate Each of These 13 Categories:

1. One of the Partners Doesn't Have a Personal Need to:

(a) Share Experiences or Feelings,
(b) Discuss the Relationship, or
(c) Doesn't Understand Importance of Verbally Expressing to Partner Feelings of Love, Appreciation, or Praise (TOP)

1 (a) One of the Partners Doesn't Have a Personal Need to Share Daily Experiences or Feelings
In this situation the person doesn't "open up," or share his feelings or experiences with his partner. When a person fails to share with his partner his daily experiences with friends, family, or interactions with others at work, he subverts one of the main goals of teaming up in the first place. One of the reasons people bond with others is to avoid loneliness, and to bridge the existential separateness that begins with birth and from which we can never totally escape. If either spouse does not share his day or inner experiences with his mate, the other person will soon be thinking along these lines: "Who is this person that I married?" "I feel so alone in this relationship" or "This is not like having a spouse; this is like having a roommate."

1 (b) Doesn't Have a Personal Need to Discuss The Relationship
Sometimes it is the male, and sometimes it is the female who has a minimal need to discuss the intricacies of the relationship. In the course of my counseling sessions with thousands of couples, I have found that it is generally, but not always, the man who has a lesser need to discuss his feelings about his partner or his concerns about the relationship. Virtually all professionals in the field of Marriage and Family Therapy have found this phenomenon to be true and it is a major issue in many marriages. Even after many years of marriage many men do not discuss personal issues with their partner because it's not in their nature or need to talk about emotions or feelings. Many men don't readily initiate a discussion about their daily successes and failures, much less their long term hopes, dreams and fantasies. Unfortunately for their wives, these husbands do not understand that although they don't have a strong need for this type of communication, their wives do. This difference between men and women is a major cause of one of the battles between the sexes.

Writing about their research on problem-solving among unhappily married couples, Laura Sullivan, M.A. and Donald Baucom, Ph.D. state: "Several studies suggest that females tend to engage in more relationship processing than males do." (Journal of Marital and Family Therapy (January 2005, Vol. 31, Number 1, p.31). Among other studies, they quote R. Burnett whose research concluded that: "Women cared for monitoring and evaluating intrinsic relationship events and experiences more than men did" (Accounting for Relationships, 1987, p. 89). Paraphrasing Burnett, they continue: "Men, in contrast, were less interested, thoughtful, and communicative about relationships. They had more difficulty explaining relationships, and they were less likely to enjoy analyzing personal relationships than women were." In a similar vein, the authors quote Acitelli who found that "wives were more relationship aware," i.e. tended to talk more about their marital relationships than their husbands did ("Gender Differences in Relationship Awareness and Marital Satisfaction among Young Married Couples" Personality and Social Psychology Bulletin, 18, 102-110). Although a number of studies have shown that more women than men are interested in discussing relationships, this tendency sometimes goes the other way.

Discussing the Relationship is Necessary for its Growth
When a person fails to share his inner thoughts including positive as well as negative feelings towards his partner, there is a flaw in the relationship since discussing the various interactions that make up the relationship between two people is a necessary process for repair and growth. A person who misses these opportunities to fine-tune and improve the relationship, creates distance between himself and his partner and permits frustrations and friction to build up

1 (c) Doesn't Understand Importance of Verbally Expressing to Partner Feelings of Love, Appreciation, or Praise

Pleasant words are as honey, sweet to the soul and healthy to the bones"
Proverbs 1:24

Many spouses are unaware of their partner's need to be "stroked" from time to time. These spouses have never been trained or sensitized to the psychological fact that their mate has a want and a need to be complimented, admired, appreciated or assured of their being loved. The strength and variety of these emotional needs vary from person to person, and a full exploration of this subject is part of my protocol in couple counseling.

Sometimes a husband fails to convey to his wife his positive feelings towards her because he unconsciously thinks that she could/should be able to read his mind. Although he might agree that it is important for her to know that she is beautiful in his eyes and is special and important to him, he assumes that it is her responsibility to know his feelings about her through mind reading or osmosis. He is comfortable with this assumption because he relies on her intuitive nature and her knowledge of his personal preferences, likes and dislikes, in so many other areas.

A husband's failure to communicate his love for his wife or his appreciation of her could lead to his wife's insecurity in the relationship. Consequently, she might hesitate to make her emotional needs known to him, much less ask him again and again to fulfill them. If the wife doesn't get her message across about her emotional needs, because he doesn't get his message across that he truly cares, they are both contributing to a vicious cycle and the relationship will suffer. Eventually the woman will try to resign herself to a lackluster relationship. However, if her frustrations mount, as the years go by she might become vulnerable to temptations from admiring males whom she meets in her social circles or in the course of her professional life.

Case History Number One. Janet, 36, an attractive, outgoing self employed successful entrepreneur. She met a lot of interesting people at work who were attracted to her because of her good looks, engaging personality and her successful business accomplishments. Janet’s husband, Alvin, 42, a software developer truly loved Janet but was not the romantic type. Alvin rarely praised her appearance or looks, nor did he verbally express his love and other feelings. As the years went by, she felt more and more unappreciated and taken for granted. She began to contrast the lack of romance, admiration and virtual emotional starvation she was getting at home with the frequent compliments and flirtations she experienced at work. Eventually, her lingering and chronic hunger for attention, appreciation and admiration led her to a mild involvement with a longtime admiring third party. Luckily, she nipped the growing clandestine relationship before it went too far and voluntarily revealed it and discussed it with her husband. Alvin was shaken up by the news and agreed to go into marriage counseling with Janet.

Alvin had always thought that he was a good husband, and in many ways he was. But he was unaware of the emotional role that his wife had expected him to fulfill. Not having understood Janet's emotional needs, he had made no attempts to fulfill them. During the course of our counseling sessions Alvin was truly surprised to learn how his neglectful conduct had brought about a deterioration in his marriage and how it had made Janet vulnerable to attention from another source. He immediately began to do what he could to remedy the situation. Unfortunately, it had taken a crisis for him to understand the serious nature and depth of his marital problem.

I frequently tell my clients that "every cloud has a silver lining." Sometimes it takes a crisis for a couple to give their marriage the attention it should have received all along.

Although there had been much frustration and unhappiness on the part of Janet, she was aware that her husband had not been deliberately depriving her of her due and there had been no ill will on Alvin's part. The problem was that he had been ignorant of Janet's needs, and consequently ignorant of his obligation to fulfill them. However, once the matter was brought to his attention, he pulled himself out of his lethargic approach to romance, shed his old habits and began looking at Janet and relating to her in a new way. The change that took place in this couple was most gratifying for both. Not only did they recapture some of the exciting feelings they had had experienced when they first met, but they also found a new mature understanding and happiness in their hitherto humdrum relationship

Case History Two: Robert, a 46 year old physician, who had pulled himself up by the proverbial bootstraps to rise educationally and socially from his humble origins with parents who did not speak English, was very proud of his professional success and his other accomplishments in life. Though successful, he needed to be admired and hear words of praise from his wife Maria but she had no awareness of this need. Robert claimed that he did tell her about this need again and again, yet it was apparent that he did not get through to her on this issue. Consequently, Maria never quite realized how important it was for Robert that she convey to him her admiration and recognition of his accomplishments. Maria failed to meet his needs in this area because in spite of what he told her, she had always assumed that since Robert was so successful he didn't need emotional support from her.

Maria and I discussed privately the possible reasons why she had failed to grasp her husband's emotional needs in this area. Apparently, the type of communication that Robert wanted did not take place between her parents when she grew up. Not only did her father and mother fail to compliment or praise each other, they also failed to give this type of attention to their children. The reasons for their failure to communicate recognition of accomplishments, praise and appreciation to their children is unknown to me. However, I have heard from many clients of a deliberate decision on the part of parents to withhold praise for their children lest they become "swellheaded." This approach is in error and has long-term harmful consequences.

In my one-to-one sessions with Robert, he complained to me that the only place he got positive reinforcement was at work. When meeting them together, I asked each spouse to list all the things for which they would want their partner to give them praise or recognition. Once Maria's eyes were opened to Robert's need for recognition and praise for his professional and other successes, and the effects of his lingering frustrations on the marriage, she addressed the problem. However, changing her pattern of behavior did not come easily to her. In exploring her inhibitions in fulfilling this task for her husband, we discovered that she was unconsciously conflicted about throwing herself fully into this project to satisfy Robert's emotional needs since she was unhappy about her lack of satisfaction from him on some of her own emotional needs. Mutual revelation of emotional needs had never taken place. Neither spouse had ever grasped their partner's needs.

2. Talks, But Doesn't Make Sure That Partner is Listening (TOP)

A lack of trying is not the only reason why people fail to get their message across. Sometimes the failure to get the message across is due to the "mechanics" of the situation. For example, a woman may tell something to her husband/boyfriend but fail to realize that she doesn't have his attention.

Case History Three: Margie, a 28 year old mother of a three year old child, and employed part time, complained to me that her husband, Tom, a salesman, frequently insisted that she never told him something she distinctly remembers having told him. In examining the situation, it became clear that Tom was a great sports lover, and when engrossed in the excitement of a sporting event, he was all ears and eyes on the TV screen. When she wanted to tell Tom something, Margie would sometimes call out from another room. But even when she spoke to him from the same room, she was often unaware of how involved he was with the fast moving action on the screen. Now, although it is true that Margie had told him what she claimed she had told him, she frequently failed to talk louder than the TV, and often did not have his attention, much less his full attention.

It seems that on some occasions, Tom was not even aware that Margie was talking to him, much less did he absorb what she was trying to convey. But even on those occasions when he was aware of her presence, he was so engrossed in something else, such as trying to get his remote control to work, surfing the Internet, or doing take-home work that he frequently failed to redirect his focus to pay attention to her. Margie's problem was that she often approached Tom at the wrong time, when his mind was elsewhere, and unknowingly did not get his attention. She mistakenly assumed that talking to him was communicating with him.

It took a lot of frustrating experiences with Tom, much yelling and screaming and many fights before Tom understood that there was something lacking in their communication process. Finally, in response to Margie's frequent complaints and her unhappiness, Tom reluctantly agreed to see a marriage counselor and the matter was brought to my attention.

I explained to Tom how frustrating it was to Margie when she felt that talking to him was like talking to a wall. I further explained that this non-communication could take Margie beyond the anger stage and lead to a state of alienation. I then instructed the couple on some of the basic rules of communication including the absolute requirement that the speaker get the target listener's attention before communication should begin. Margie became more sensitive to timing. She became acutely skilled at getting Tom's attention before she asked him to do something or before she would give him instructions e.g., on taking care of their baby or on some other important matter. I also suggested more dependable ways of assuring her husband's full attention, e.g., by getting him to agree to a nightly meeting with her after the children were asleep. This would afford the couple private time with each other and give them an opportunity to talk about whatever was on their minds. For further discussion on the importance of achieving the listener's attention click here for my article on "The Difference Between Talking And Communicating."

Now, it is true that some people will realistically claim that "there's never a right time" to talk to their partner because he "never makes himself available." Unavailability should be addressed as an interpersonal problem by the marriage counselor; and although avoiding one's partner may be manifested by a lack of communication, there are other symptoms to this problem. Avoidance of one's partner is a serious interpersonal issue and the various underpinnings of the problem must be explored fully with the counselor. Total accessibility to one's spouse, and a free flow of communication will not take place until the basic problem of avoidance is addressed directly and resolved.

3. (a) Speaker Mumbles, (b) Speaker is Ambiguous or Vague, (c) Listener Misinterprets, (d) Listener Mind-Reads  (TOP)

(a) Speaker Mumbles. Another example of a failed attempt at communication occurs when a woman gets her partner's attention, but mumbles her words when transmitting her message. Even though both speaker and listener assume that communication has taken place, in effect, he heard something other than what she wanted to say. Consequently, no viable communication has taken place.

(b) Speaker is Ambiguous or Vague.

A person is ambiguous when her words can be legitimately interpreted in more than one way. Consequently, her partner may believe he correctly interpreted her words, but in fact she meant them to be interpreted in another way. People are vague when they talk about an event without relating the context, significant details of the event, when they fail to explain the ramifications of what happened or the importance of the event to the speaker (or listener). If the listener fills in these gaps with ideas that emanate from his own imagination, he may very well be wrong. The end result is that the speaker did not get across the message she wished to convey. Here, too, no viable communication has taken place.

(c) Listener Misinterprets.

At other times, a spouse may state her position clearly, but for various reasons, her partner misinterprets what was said.

(d) Listener Mind-Reads.

Mind reading is similar to misinterpreting but there is a difference.

In Misinterpreting, the speaker says something, but the listener "hears what he wants to hear" and interprets it in a way that suits his purpose at the time. For example, a woman says "maybe" but her date hears (misinterprets it as) "yes." In a contentious relationship, a spouse makes an innocent remark and her partner misinterprets it as an accusation or attack and gets angry at her.

In Mind-Reading, the speaker doesn't say a word, but her partner assumes that she is thinking something negative about him or is about to attack him. His suppositions might be the farthest thing from her mind, but he reacts with anger as if she is thinking or has already said the thought that he projects onto her. The mind-reader then falsely accuses the innocent "speaker" (who has yet to say anything) of a malicious attack.

Example of Misinterpretations:
Case History Four:
Vicki, a 28 year old homemaker who had married young was proud of the motherly skills and loving devotion that she showered upon her 8 year old son and 6 year old daughter. Her mother-in-law didn't quite see things that way. Further, the mother-in-law was not shy in expressing her disapproval of the care that was being given by her daughter-in-law to "her son's children." In fact, going back a few years, it was not easy for the mother-in-law to lose her firstborn son, Jimmy, when he decided to marry Vicki. Early in the relationship, Vickie developed an insecure feeling about Jimmy's priorities and never quite felt that she was "number one" in his life. She sometimes questioned her husband's commitment to her and his approval of her because of the strong influence of his mother.

Vicki was unhappy about Jimmy's failure to admonish his mother when she acted or spoke inappropriately, and she was very frustrated by his inability to contradict or disagree with his mother. The young wife felt that both mother-in-law and husband had a low regard for her mothering skills since Jimmy failed to support her when his mother criticized something that Vicki had done with regard to the children. This situation set the stage for misunderstandings between husband and wife when it came to the sensitive topic of the children.

Since she had given up her wish to be a nurse when she married and was throwing her heart and soul into being a stay-at-home mom, Vicki was especially sensitive to her mother-in-law's shadow of disapproval, and her husband's seeming acquiescence to his mother's criticism. One day, during one of her mother-in-law's visits, she remarked that her grandson, Vicki's oldest child, was not being taught good manners. Not only did Jimmy fail to defend his wife to his mother, but even after his mother left, he failed to tell Vicki that he disagreed with his mother, and that he considered Vicki a fantastic wife and mother. Further, Jimmy had actually commented to his mother that he was sorry that he didn't spend enough time with the children. In her heightened sensitivity to the children issue, Vicki went to an extreme in misinterpreting his words. She read into his comment (mind reading) an indirect way of saying to his mother that he needed to spend time with the children in order to teach them better manners and undo the poor parenting that Vicki was giving them.


Other Examples of Misinterpretations
1. A concerned husband asked his wife if she had called the credit company to straighten out an incorrect bill. She misinterpreted his simple question as an accusation. She shouted back, "Why are you always checking up on me? What do you think, I'm so stupid that you can't depend on me to call the credit company?"

2. A man offered to clean up the kitchen. Later his wife asked him if he was "finished with the kitchen." The husband was annoyed at the question because he interpreted it as a precursor to a criticism that he had failed to do certain things and in effect had done a lousy job. He feared that her next words were going to be: "Well if that's what you call finished, I don't. You forgot to…"

In fact, that was not on her mind. Her attitude when asking the question was a desire to be helpful. She had noticed that he had left certain things on the table and she wanted to know whether she should put them away or should she leave them there since he may not be finished with them.

3. A woman asked her partner if he would like to go to the movies with her. He replied "No, I can't." She took this as a rejection because she misinterpreted it as "No. I don't want to spend time with you." In fact, he couldn't go because he had to complete a business project.

4. A wife helped her husband copy a list of names and addresses with phone numbers. When she finished, she told him "There are mistakes on this list." He thought that she was admitting sloppiness on her part, and he got annoyed. In fact, she was referring to mistakes on the original list which she was able to discern while copying them, e.g., different zip codes in the same small town or area codes that belonged in another part of the state.

5. A woman expressed concern to her live-in boyfriend "You look worried, is there a problem?" He got angry at her. He "heard" her say You got a lot of problems, you need help."

6. A wife heard about a special out-of-town event and was enthused about the possibility of going away for the weekend. She proposed the idea to her husband. He said "OK." She was upset because she had expected a more enthusiastic response. She misinterpreted his remark to mean that he really didn't want to go there but would do so reluctantly. He explained to me that he did want to go but that he doesn't get as excited about things as his wife does, and that his "OK" was equivalent to her expression of enthusiasm and great interest. The problem here was that his wife did not understand the difference between her personality and her husband's personality.

7. Failure to understand a spouse's personality was also at the root of the next example of misinterpretation. A young woman was very frustrated by her husband's constant failure to share his thoughts and feelings with her. When she complained about this, he replied: "I'm a simple person and don't have anything on my mind." Since she was always full of emotions and feelings she simply could not accept this as an answer. She told me that she felt lonely in the relationship and betrayed because he was "keeping secrets" from her.

8. In a similar situation, a woman frequently asked her live-in fiance how he felt about some of her ideas, or plans or various events in their life. His most usual answer was that he would have to think about it. She was hurt by this answer because she interpreted it as a brush-off. The man explained in our session that it was not his intention to brush her off. In the ensuing discussion, he expressed marvel at how quickly his fiancee knew exactly how she felt about something. He could not understand how she was able to know her emotions so quickly and so effortlessly. His personality was different. He was not in touch with his emotions and he really did need time to think about a situation before he could tell her how he felt about it.

In all of the situations described here, there was an attempt to communicate; certainly, this is a good beginning. Unfortunately, in all of these situations, the true message did not get across because the listener misinterpreted the words or motives of the speaker. Misunderstandings can result in hurt, disappointment and a breakdown of plans; they often result in frustration, anger and introduce confusion and needless fights into the lives of the participants.

When one or both partners accuse each other of jumping to false conclusions about each other's words or motives, both should address the possible problem of misunderstanding, misinterpretation or mind reading. Here are some guidelines to follow.

  1. Be alert to the problem and guard against falling into the trap of projecting onto your partner a hostile bias or intent.
  2. When your partner displays a facial expression, or says something that makes you feel hurt, angry, fearful or any feeling of unease or displeasure, suspend acting upon your immediate emotional reaction.
  3. Don't take your partner's words or non-verbal cues at face value.Give your partner the benefit of the doubt by asking for clarification. This will give him an opportunity to clarify—or even modify—his original statement.
  4. For example, if your fiancé says "I am going out with Jonathan and Janet next Saturday" don't jump to the conclusion that he means to exclude you and attack. He may have made a slip of the tongue. But even if he did mean to exclude you, it would help him reconsider if you ask him gently, "Honey, do you mean you alone, or does that include me?"

4. Doesn't Reveal Self Due to Fear of Criticism or Attack (TOP)

Virtually all people come into a relationship with a hidden agenda. The hidden agenda refers to subjects that pertain to the individual or to the future relationship that are not discussed with the partner in advance of the commitment to each other, the engagement or marriage. Undisclosed items might include embarrassing or unflattering events of the past or present. Sometime they consist of specific hopes, expectations or demands that one person intends to make on their partner in the future e.g., I would like to have children, don't want to have children, etc. Other subjects that might not be discussed include a poor job history, financial status, debts, drinking or drug history, or other negative habits. Still other avoided topics include family secrets, sexual history, medical history, details of important past events in the person's life such as marriages and long-term relationships, or ongoing ties with an "ex."

One reason why people do not communicate everything about themselves is that they fear vulnerability and negative judgment by their spouse/partner.

A husband might withhold information from his wife because he is afraid that she will think less of him if she knew all the facts, or in a worst case scenario, use this information against him during a fight. Failure to bring these experiences into the open often promotes suspicion and creates distance between spouses. In such a situation, the wife might complain that her husband is a "closed book" or keeps secrets.

Sometimes a spouse discovers an important negative item about her partner after marriage which she believes should have been disclosed before marriage. This type of experience can be unsettling, can breed distrust and generally has a negative impact on the relationship. A seed is planted for other problems relating to trust. For more information on this subject, click here for my article on "The Hidden Agenda in Relationships."

5. Doesn't Communicate Because He Believes That Partner is Not Interested (TOP)

When a wife correctly, or even incorrectly, assumes that her spouse is uninterested in her daily life, a vicious cycle evolves which harms both. There are times when a wife will fail to tell her husband about her day because she thinks that he is not interested. Frequently she does not get feedback from him indicating otherwise. Sometimes her assumption is correct; other times incorrect. But even if her partner is interested, if he doesn't show it; how is she to know? A vicious cycle ensues when his failure to let her know of his interest in her day leads her to believe that he doesn't care. In response, she refrains from sharing her experiences with him. Her failure to relate her daily experiences at work, or with her friends, leads him to the false conclusion that she doesn't want to share this part of her life with him.

Case History Five: Martha, 54, was a successful physical therapist at a Veteran's Administration Hospital who her took pride in her work with injured veterans. Her husband, Jack, 57, was chief financial officer of a large corporation. Jack rarely asked his wife about her work, in part because of his busy schedule, his constant preoccupation with major problems in his company, and also because Martha didn't seem interested in talking about her day.

Martha, on her part, rarely offered information about her clinical experiences to her husband because she was sensitive to Jack's frequent preoccupation with major company problems, and indeed, his failure to take the initiative in asking her about her day. She further believed that since she didn't earn anywhere near what he earned, he denigrated the importance of her job. The result was that she knew virtually nothing about his professional world and his knowledge of her professional world was no better.

This state of affairs did not seem to bother Jack but it bothered Martha. She felt unimportant in the eyes of her husband because of his apparent disinterest in a very important part of her life. Sadly, she was unaware of how mistaken she was about this supposed attitude of Jack, nor was she aware of the role she was playing in maintaining Jack's lack of communication with her on this subject.

Jack and Martha were not in touch with each other's feelings and a vicious cycle ensued. Martha didn't tell about her activities at the hospital or her feelings about her patients and colleagues because she assumed that Jack was not interested. Since Martha did not initiate discussion about clinic happenings, Jack mistakenly assumed that Martha didn't really care to talk about her work experiences or her relationships with the veterans who she was treating. Sadly, Martha came to the exact same conclusion about Jack's failure to discuss his day with her. Neither of them realized the role that each of them played into bringing about these two misunderstandings. Further, not only were they not communicating with each other about an important part of their lives, they were not communicating about their lack of communication.

Martha and Jack's failure to discuss their day with each other continued for many years until another matter brought them into marriage counseling at which time they learned how their erroneous assumptions about each other had brought about a vicious cycle in their daily interactions. They also learned that their inadequate communication was not only the original cause of their erroneous assumptions which led to their failure to share their day with each other, but that this same inadequacy in communication was the reason why neither of them challenged the status quo for close to three decades!

Although this couple suffered a massive lack of contact with each other, fortunately there was good will on both sides. Martha's full disclosure about her life as a physical therapist and the ongoing events at the V.A. hospital made their evening conversations more interesting and changed Jack's perception of his wife. By listening to the varied problems that Martha faced and how she solved them, Jack's eyes were opened to the major impact his wife had on the lives of the men who came to her clinic for treatment. He also learned a lot about Martha's compassion and concern for each of her patients, and other wonderful qualities about his wife about which he had only been dimly aware. When Jack began discussing the problems and politics of his job, Martha felt much closer to him, and discovered that he valued her opinion when he was facing certain decisions at work. There was an "explosion" of talk between them, and they were like two teenagers during their very first discovery of a "soul mate" with who they can talk for hours. It would be an understatement to say that Martha and Jack began to enjoy a fuller and more satisfying relationship with each other.

When Jack and Martha completed their marriage counseling, Jack marveled to me that in the past if they had to sit with each other for ten minutes they had "nothing to say," but now they could spend hours on end with each other and "keep talking non-stop."

Partners who do not communicate with each other, and fail to communicate about their problem of not communicating are stuck in the mud. Their passivity creates a vicious cycle and perpetuates an undesirable situation. If not for the unexpected problem that brought this couple into therapy, they might have stayed locked in their lack of communication and in their emotional alienation for the rest of their lives.

6. Doesn't Communicate Because He Believes That Talking Would be Futile (TOP)

There are times when one partner would love to communicate because he wants to raise a complaint, pre-empt a problem that might arise, or solve an ongoing problem. However, he doesn't even try because he has learned from sad experience that his partner will either not take the matter seriously, will not be open minded during the discussion, or will not be willing to compromise at the end. He believes that discussing the matter would be futile. This type of situation can bring about a sense of powerlessness and pessimism about his status in the relationship and in his ability to remediate a problem. Such a situation will bring about distance between two people which will cause a further deterioration in the relationship. If a problem is not discussed, how can it be resolved? Ignoring it does not make it disappear.

Case History Six: A couple came to me after twenty one years of marriage. The wife, Marion, was demanding a divorce. Her husband, John, an independent contractor, was flabbergasted. They had not had a fight in the last eighteen years, nor had there been a harsh word between them, or even a disagreement. She had not made a single complaint to him since their only son was born, had never commented negatively on anything he ever did, and never complained that he failed to fulfill a responsibility. He was bewildered: "How could she possibly want a divorce?"

During a few private minutes with Marion at the very beginning of the counseling process, she revealed to me that she experienced great disappointment in John very soon after her marriage to him. Most of their dating and courtship had taken place while she was at an out-of-town college and they hardly knew each other when they married upon her graduation. It did not take her long to discover that her husband did not respect her feelings or opinions and always insisted on having his way. John was one of those "My way, or the highway" kind of persons. She sadly came to the conclusion that discussing a difference of opinion with him or arguing for the purpose of reaching a mutually satisfactory solution was futile.

After struggling with John for three years, Marion stopped trying to persuade her husband about anything. But she promised herself that when their infant son became independent, she would leave her husband. She reported to me that she bit her tongue, submerged her personality, and went along with everything John wanted for the next eighteen years.

After high school, her son joined the army and Marion began to act upon her original plan to the consternation and shock of her husband. Her negative position towards him had hardened over a period of many years and was so frozen by the time the couple came to me, in response to John's pleas that they go for marriage counseling rather than to a divorce lawyer, that it was impossible for me to reach her. John and Marion ended up in the divorce court. This was the most extreme case I have ever encountered in which one spouse considered it futile to talk to the other spouse.

7. Doesn't Communicate Because He Is Afraid of Starting a Fight (TOP)

It has been aptly said: "One word can start a war."

In this scenario, it is not the fear of futility that stymies communication, but rather the fear of a fight. The fear is based on each person's belief that their partner is short-tempered, extremely argumentative, stubborn, or just looking for a fight. Even in those situations where one or both partners were normally patient when they first met, they have now reached the end of their patience with each other. The slightest spark sets off an explosion. After years of having failed to settle their differences by peaceful negotiation, they have come to the conclusion that they simply cannot handle disagreements without getting into a fight.

In such couples, both partners have "learned" to stop talking to each other about potentially confrontational issues in order to keep the peace. A frequent result of this pessimism about their ability to work out their problems is that the relationship becomes humdrum, loses its former ardor and problems are not solved. As their unhappiness and frustrations build up, such couples slowly drift away from each other. This progressive deterioration eventually leads to a co-existence with little meaningful interaction. At some point, even if they are not looking for an outside relationship, their need for closeness and connection makes them both vulnerable to outside liaisons or to a sudden breakup.

Sometimes One Partner Mistakenly Fears a Fight
In a variation of a couple's fear of fighting as a barrier to communication, it is not the couple but only one of the spouses who fears and avoids confrontations. In this situation, one of the spouses mistakenly equates all complaints and expressions of disagreement with fighting. Frequently, the other spouse would welcome diplomatic, constructive criticisms and fine-tuning of the relationship, but the reticent spouse does not know how to do this. Consequently, he misses numerous opportunities to let his wife know that he would like her to change some of her behaviors so as to please him. His failure to communicate leaves her in the dark and robs her of the chance to enact constructive change to accommodate her husband's wishes and needs.

As the honeymoon period fades away for married as well as unmarried people, the reality of living together with another person with all of its concomitant frustrations gradually fades in. Since it is normal for people to be unhappy when their needs or expectations are not met, it is crucial that the newlyweds, or the newly living together individuals who are not married be adept at revealing their desires and frustrations to each other in a constructive manner. If a person fails to bring his unhappiness to the attention of his partner in a constructive fashion, his concerns will not be addressed and the issues that bother him will remain unresolved. When problems are not addressed, they pile up, and eventually the situation reaches a breaking point.

Case History Seven: Keith, a graphics designer, was unhappy about a number of things in his marriage, but never let his wife Kathy, a school secretary, know his feelings. After five years of marriage, he sprang upon her the announcement that he was leaving her: he moved out. She was shocked. In all their years of marriage he had never given her the slightest reason to suspect any unhappiness on his part. He acceded to her request that they go for marriage counseling.

During the few minutes that I spent alone with Keith during the couple's first session, he confided to me that he did not wish to repair the marriage. He came only because of Kathy's reaction to his leaving, and his wish to show her that he was not an uncaring person. He wished to provide her with the support that a marriage counselor would give, and add his own support by his presence at the weekly sessions. Keith was truly concerned about the shock he had administered to Kathy and the pain he had caused her. He was compassionate in his understanding that her illusion of a happy marriage had been shattered. He was also aware that her day-day-living would be more complicated in that she would now be solely responsible for the upkeep of the house and the care of their two dogs. But Keith confided that there was another reason why he came along for counseling. He was curious about the underlying causes of his failed marriage.

During the course of my sessions with the couple, Keith revealed that he hated confrontations. In his eyes, any complaint to his wife or criticism of her behavior would have constituted a confrontation in his eyes, so he never said a word about his unhappiness. As the frustrations and dissatisfactions built up, Keith's bottled-up resentments continued to grow until the pressure reached a force which he could no longer keep under control. He lacked the communication skills to defuse the situation by addressing the problems, and he also lacked the stamina to live with the problems. Keith was caught in a bind. He saw separation and divorce as the only way out.

During subsequent meetings, it became clear that Keith, a decent and caring person, although naive about marriage had the mistaken belief that people who love each other are not supposed to have problems. He also believed that if problems do occur they will solve themselves. And if they don't, then the couple should split up because the presence of problems that don't go away by themselves proves that the couple is mismatched. He had little insight into the nature of the marital relationship and was woefully lacking in the most rudimentary problem-solving skills.

After listening carefully to Keith's complaints against Kathy and after getting a good feel for his emotional state, I advised him that none of his marital problems seemed insuperable, and that it was clear to me that his erroneous thinking about marriage and his failure to employ rudimentary communication skills were the major problems in his marriage. He needed to realize that both of these problems could be remedied. I further explained that although he was free to separate from—or even permanently leave her—his wife if he so chose, his problems would go with him into any future relationship. I also noted that if he didn't learn good communication skills now, with Kathy, he would have to start from scratch with his next partner. In addition, since Kathy was willing to talk to him about his unhappiness, he might as well take advantage of this opportunity to develop an ability to reveal his feelings to a woman. Keith agreed that he had nothing to lose and a lot to gain from the experience of discussing with his wife their past and present relationship.

Keith committed to take instruction in problem-solving tools and to practice them on his wife despite their separation. I began his training during joint counseling sessions with the couple and encouraged both partners to meet outside of my office to practice Keith's newly acquired communication skills. Being convinced now that having problems is not an indication that two people are mismatched, and having learned that Kathy was more than ready to listen to his pent-up complaints and even willing to accommodate him in the issues that he raised with her, Keith began to look at his nearly defunct marriage in a new light. Eventually, he moved back with Kathy and continued to express his complaints and feelings as problems arose. He and Kathy had profited greatly from their marriage counseling experience. They were both doing well and happy with each other when they came for their last session.

When Good Communicators Make Tacit Deals With Each Other
Although there are many people who avoid confronting problems because they fear an angry argument, there are also individuals who shy away from a problem due to fear of hurting or aggravating the other party. These couples will discuss all of their problems with each other except for one or two major issues. The avoided issue might involve a problematic adult family member who disturbs the harmony of the marriage by plunging the couple into one crisis after another because of an exaggerated need for attention, money, or even direct care. Or it might involve a difficult child from a previous relationship that was brought into the marriage and household. In these cases both the related and the unrelated spouse might avoid discussing the problem, each for his own reasons. In such a scenario, even when the unrelated spouse resents fulfilling some of the demands of the unreasonable dependent relative, this spouse will often choose to suffer in silence rather than open a can of worms and perhaps find himself in an unwanted fight with his beloved and already tormented spouse. Such a "kindly" avoidance suppresses discussion, prolongs reaching an acceptable solution to the problem, and strains the relationship.

In these situations, I explain to the couple that this "third party" is putting a wedge between them and hurting the relationship. Further, if the dependent is a child or adolescent, he will quickly sense the fact that each parent is isolated and vulnerable in this situation, and will find ways of playing off one against the other to the deteriment of all concerned. A constructive goal would be for the two adults to confer with each other and work together on the problem. This will not only benefit the dependent who will now be presented with a united front, but will also benefit the couple since they will no longer be on opposite sides of the fence, but rather on the same side. They will achieve a win-win situation in that they will strengthen the relationship as well as remediate the situation by exchanging ideas and working together on a problem that they both recognize.

8. Doesn't Share Decision Making Due to Insensitivity or Lack of Respect for Partner (TOP)

A spouse's failing to communicate might reflect a lack of respect for her partner's opinion. This type of avoidance might include a wife's failure to get her husband's input on matters concerning the house, children, family or friends. The decision-maker thinks that she knows the situation better than her husband by virtue of the fact that she spends more time at home and because it is primarily her responsibility to care for the children or manage the family's social activities with friends. In the same vein, a husband might not ask his wife's opinion about buying a car, investing money or office politics, e.g., his goal of getting a promotion at work, because he thinks "What does she know about getting a promotion in a large corporation, she's had the same job as a physical therapist in a small facility for the last ten years." With regards to buying a new car he might not consult her with respect to the financial implications since he has no confidence in her ability to handle their money obligations. Sometimes the spouse enjoys the decision making role; at other times she doesn't.

Spouse Enjoys the Decision-Making Role
In the aforementioned situations, the decision-maker seizes the role, enjoys it and is reluctant to give it up. However, her partner may feel left out, may not like being deprived of participation in the process, and may resent the lack of decision-making power. Another disadvantage to this arrangement is the fact that the solo decision-maker loses out in a number of ways. She misses an opportunity to air her plans with someone who knows her and the situation very well, someone who has both partners' mutual interest at heart and might help her come to a better decision based on the theory that "two heads are better than one."

Spouse Does Not Enjoy the Decision-Making Role
In other marriages, the lone decision-maker does not voluntarily choose the decision-maker role, nor do they enjoy it. In fact, she sees this responsibility as an added burden and resents having been thrust into this role. She landed there by default because her spouse is either: a. A procrastinator, b. Lacks alertness to sense a problem, c. Has difficulty admitting that a problem exists even when another person directly confronts him with it, d. Does not take initiative in making a decision and formulating a solution even when facing a problem he does not deny, or e. Even after a solution is proposed by another person, he cannot be relied upon to fulfill his agreed-upon role in implementing the solution.

In the course of time, her spouse's complacence in the face of problems may lead a woman to the unpleasant conclusion that she has no choice but to assume the role of sole decision-maker and problem solver. In this scenario, the decision-maker may feel resentful that she alone must assume the burden of anticipating and/or being alert to problems that are already thrust on the family, carrying the responsibility of making decisions to formulate and implement solutions, and following through on a variety of family plans to make sure that they are brought to fruition.

In many situations of this nature, the passive spouse is happy to be taken care of, but will sometimes make the ironic complaint that his active take-charge partner is too controlling.

As noted at the beginning of the article, the English language forces the author to write "he" or "she" and will not allow for a gender-neutral term such as "it" when referring to a person. All of the points mentioned in this article are relevant to both genders.

9. Doesn't Share Decisions Because of a Desire to Control  (TOP)

Sometimes people fail to communicate their intentions or plans with their spouse because consulting with another is seen as a limit on their sense of control. Therefore they make unilateral decisions even on matters that affect both partners. For example, when it comes to making a major expenditure such as decorating the house or buying a car, the person might rationalize: "Why do I have to ask him/her for permission to spend my money? I earned it!" The individual fails to understand that communicating his plans and sharing in the decision-making process does not impair, but in fact enhances his status in the relationship since sharing ideas and consulting with another person strengthens the bond between two people. Failure to communicate with one's spouse due to a desire to control leads to further separation and alienation from each other.

Case History Eight: Meredith had married young and had given birth to a congenitally ill child. The stress of her son's chronic and deteriorating condition added to her marital woes and she eventually lost both child and marriage. After her husband left, she continued living in the comfortable house they had purchased and furnished together. Meredith threw herself into the business world where her intelligence, charm, initiative and diligence propelled her to more and more responsible positions, but she longed for marriage and family. To pursue this goal, Meredith went online and eventually met Marshall, a successful NJ businessman. She was impressed by what she learned about this divorced man during the course of their long distance relationship which included a few trips from her home in a cosmopolitan city on the West coast to visit the NJ suburb where Marshall lived and vice versa. Eventually, Meredith was willing to give up her exciting job, friends, family and cosmopolitan existence in a big city to live with Marshall in what she considered an attractive but boring New Jersey suburb. She did this for the sake of her long term goal of marriage and family.

Soon after marriage, Meredith learned to her dismay that she was not living in her own house or even "their" house, but rather in "his" house. Worse, the choice of furniture, rugs, wallpaper, pictures, and overall décor did not reflect Meredith's taste, but rather that of Marshall's ex wife. Consequently, Meredith felt that she was just a shadowy figure residing in her husband's first wife's house.

Meredith explained her plight to Marshall and he agreed to sell the house. However, when a number of months went by and he made no moves in that direction, Meredith felt that she was in limbo. Not only was she unhappy because she was not permitted to change the décor in the house since it was supposed to be for sale, but she was further stymied because Marshall had made no arrangements with a realtor to put the house on the market and he also forbade Meredith from taking steps in that direction. Additionally, when Meredith suggested living in a certain nearby town, more suitable to her tastes, even though her selection was closer to Marshall's business than his present house, he rejected her suggestion.

Meredith did not look for a job in New Jersey because of the couple's agreement that they would start a family soon after marriage. At age 36, she was eager to get pregnant, but Marshall was dragging his feet on that matter too. He said that in view of Meredith's numerous complaints and clear unhappiness, he was unsure about the future of the marriage and he did not think the situation warranted bringing a child into the world. Meredith began to feel the full impact of giving up her job, condo and independence. She was now totally under Marshall's control. She saw him as a unilateral decision-maker and was pained that her feelings, needs and wishes were not being considered.

Furthermore, Meredith was now totally removed from her family as well as her friends with whom she used to meet regularly, relax together, visit their customary haunts, and go on spur-of-the-moment mini-, as well as regular, vacations. The loss of her established support system in conjunction with the geographical dislocation was highly disruptive to Meredith and brought on loneliness, despair and the beginnings of depression. These losses made Meredith even more dependent on—and resentful of—Marshall.

All of the above-mentioned factors created friction from the very beginning of Meredith and Marshall's marriage. A vicious cycle ensued: The more unhappy Meredith became, the more insecure Marshall became about the future of the marriage and the more reluctant he was to implement the two major changes that his wife demanded. These changes involved selling a house in which he had lived for many years and with which he was perfectly happy, and bringing a baby into what he considered an unstable marriage. His delays in these two important areas increased her unhappiness and strengthened the vicious cycle. Marshall's refusal to give up control moved the formerly self sufficient Meredith into an untenable position, and contributed greatly to the instability of their fledgling marriage.

Meredith's unhappiness led to a threat of divorce. This plunged the couple into a crisis and catapulted them into marriage counseling. It soon became clear to Marshall that in order to save his marriage it was essential for him to take a long hard look at his controlling attitude and make some very important concessions to meet his wife's wishes.

10. Couple Does Not Communicate Because of Incompatible Schedules, Heavy Workload and Lack of Time Together

There are couples who would like to engage in discussion and communicate, but their work schedules stand in their way. A restaurant owner leaves his house early and comes home late at night. Policemen, firemen, toll collectors, nurses, bus drivers and others work in shifts. Very few professionals, self employed business people, or corporate executives have 9-5 jobs. Some couples that I have worked with barely see each other during the week. When the weekend arrives, they are so overwhelmed with household duties and children that there is little alone-time with each other. The communication that should take place between them is severely limited.

Sometimes, one member of the couple has frequent out-of-town assignments that separate the couple for days at a time. They may find it hard to keep in touch via telephone because of late meetings and different time zones that complicate the communication process. But even in those not-too-frequent cases where both husband and wife have a "normal" 9-5 routine with a not-too-exhausting commute, one, or both parents may be so burdened with take-home work from the office, household chores, caring for the children or spending quality time with them after the babysitter leaves that by the time they are finished with all their duties, they both flop into bed exhausted. They have virtually no time alone with each other. If both spouses are excellent communicators they will compensate for these handicaps in some way, but should one partner be deficient, and certainly if both partners are deficient in communication skills, the relationship will suffer. In 21st century America, with opportunities opening for women in virtually every area of employment, two working spouses is the norm. The problem of limited communication due to lack of private time together is an all-too-common phenomenon.

Case History Nine: In the case of one young couple that I saw, the husband went to school during the day and worked at night. His wife was training for a career as a beautician and had the opposite schedule. Both also had Saturday classes. Since they had no children, they were free to spend all of their spare time with each other. But they didn't have spare time and virtually never saw each other. Consequently, they were like two ships passing each other at night. They spent all of their time and energies on their respective careers. The relationship suffered. The husband spent more time with his classmates than with his wife. He became attracted to a young woman at school and had an affair.

Lack of time together and the resulting failure to communicate is sometimes unavoidable and neither person is to blame. But blame is not the issue. The issue is that individuals who do not spend enough time with each other do not strengthen their bond and nourish their relationship. Consequently, their psychological needs are not met. Since people spend a major portion of their waking hours at work where they are frequently partnered with members of the opposite sex, opportunities for close relationships exist. In situations where psychological needs are not met at home, a person may be tempted to become emotionally involved with a third party to fulfill those unmeet needs. However, temptations can be resisted. Problems at home can be addressed and resolved.

11. Communicates in an Offensive Manner (TOP)

"An angry tongue is worse than a wicked hand." Author Unknown

Although the speaker may have initial success at gaining the listener's attention and interest, the speaker may lose her initial rapport with the listener—in an instant—because of a hostile manner or an insulting approach. The consequence of an offensive manner is a failure in communication.

In some situations, the speaker may have been truly wronged and therefore feels entitled to yell or scream in righteous indignation. Yet, the complainer doesn't realize that in presenting herself this way, she is alienating the very person she is trying to reach and whose sympathy she is trying to elicit. By attacking, she diverts her spouse's initial goal of absorbing her message to the goal of defending himself or fighting back. In this latter, all-too-frequent situation, how much effective communication will there be? How successful will the wife be at getting her husband to see her hurt, arouse an empathic response, or solve the problem when the clearest message that comes across is her anger? Human beings have an innate understanding of manner and tone both of which overshadow spoken words. Even positive words carry negative weight when they are spoken in an offensive manner, e.g., sarcasm. How then could a person be expected to respond in an accommodating fashion to negative words, such as a complaint when it is not presented diplomatically, but rather with blame or attack?

A variation of the above scenario is one in which both partners initiate the complaint/discussion/argument in a respectful fashion. However at some point, one person "loses it" and raises his voice or insults his partner. Or perhaps he interrupts, counter-accuses on the original complaint against him, counterattacks on another matter, or infringes on any of the other nineteen rules of respectful communication. If his partner follows suit and picks up on this angry mode, the couple is no longer engaged in a constructive discussion or argument; they are fighting.

Because of poor communications skills, many couples will quickly transform a discussion into an argument, and an argument into a fight. During one of these destructive episodes, the original complaint or problem is quickly overshadowed and even forgotten because of the fight that ensues. Sadly, since the problem does not get resolved and the partners are now angry at each other, they are worse off than before. One of the goals of marriage counseling is to teach partners how to discuss, complain and argue respectfully. The end of a good argument is a mutually agreed upon solution. The end of a deterioated argument is a fight.


12. Lying or Withholding Vital Information (TOP)

Deception is the forerunner of serious trouble. Communication means sharing or imparting information. Deception or withholding important information is a form of miscommunication and represents a complete breakdown in the communication process. Trouble is brewing when a person lies or withholds information from one's partner on the theory "What he doesn't know won't hurt him." That individual is treading on thin ice, because he is violating a basic tenet of all relationships: trust. Examples of deception range from not really being at the office so late, as he tells his wife, but being out with his male buddies (or worse, a single friend of the opposite sex) at a bar for a few drinks; this in an example of lying. But even if he did say he was at a bar with his friends, if he didn't specify that it was a go-go bar, he is guilty of withholding sensitive information.

In another situation, a wife or girlfriend is playing with dynamite when the person she met for lunch wasn't really a business associate, but rather an old flame. And a husband or boyfriend is also playing with dynamite when he tells his partner that his boss insisted that he attend an out-of-town business conference, when it was a different kind of conference that he attended. In fact, the conference was purely voluntary and not in the line of company business. Other instances of deception include sending and receiving secret e-mails, or text messages and making secret calls from a cell phone to a "friend from work" who just happens to be a member of the opposite sex. Further, when a wife discovers that her husband changes the password to his computer or cell phone, or erases his outgoing and incoming cell phone messages each day, or worse, discovers that he has a cell phone that she did not know existed, she has reason to be suspicious. Other reasons for suspicion include later than usual hours, more—and longer—out of town trips, more attention to personal appearance, emotional distance, and change in sexual behavior. Using a 21st century high-tech approach to this painful inquiry into spousal infidelity, Ruth Houston lists 829 tell-tale signs, divided into 21 categories, in her book, Is He Cheating on You?

Breaking Trust is a Recipe For Disaster
Any of these lying or withholding-of-information behaviors, or even a temptation to engage in these practices should be brought into the open as quickly as they arise, so that the problem can be nipped in the bud. When a person in a committed relationship crosses a line in the area of trust, it is crucial that such deceptive behavior be addressed. Often, addressing such a problem opens the door for a more thorough evaluation of the relationship and other possible flaws or deficiencies in the relationship are brought to the fore.

Every Cloud Has a Silver Lining
Although it is true that breaking trust is a recipe for disaster, it is also true that even if disaster strikes, for example, when trust is broken due to an act of infidelity, it doesn't mean that the relationship is totally destroyed and beyond repair. One the other hand, once trust is lost, it does take a lot of hard work, patience, and sustained effort to get the relationship back on track. And even after the painful emotions are addressed and a modus vivendi has been established, there are often painful memories, lingering doubts and a lack of total trust. The length of time it takes to recover from broken trust depends on a number of factors including: the personalities of both partners, their value system, the history of their relationship, the strength of their commitment to maintain the bond with each other, reciprocal sensitivity—especially to the needs of the hurt party, and very careful treading as a new pathway to each other's hearts is formed.

I have seen many situations where an infidelity shook a marriage to its roots and sent the couple into a mode of total mobilization. In this mode they took a long hard look at their marriage and assessed its importance in their lives, with resultant growth and improvement. Many times the fallout from the infidelity stimulates a mature re-evalution, renaissance and restoration of the relationship and becomes the silver lining around the cloud of despair, depression, hurt, anger and pain.

Janis Spring, PhD, wrote two good books on this subject: After the Affair and How Can I Forgive You? Each book is written with sensitivity and compassion in a non-judgmental way with the goal of helping both partners in their struggle for reconciliation and healing.


13. Excellent Communication From Speaker But Listener Doesn't Care. Technically Perfect Communication Which Nevertheless Fails to Achieve its Purpose.  (TOP)

There is one more type of failed communication that I'd like to discuss. I am referring to a situation in which an individual tries to get a point across again again, and again, but fails. She may follow every communication rule in the book, but her husband just doesn't get it. He neither wants to hear her complaints nor do anything about them. He finds the status quo perfectly acceptable, and except for her constant complaints, even fine. He may not care very much about her feelings or her state of unhappiness. Or perhaps he does care at some level, but rationalizes that her unhappiness is a passing phase and "she'll get over it." In either case, he doesn't take the problems she presents as serious, and he certainly doesn't think that he and his wife need professional counseling. But she doesn't give up her quest for satisfaction. She talks till she's blue in the face—to no avail—and one day, she's finally "had it." She realizes that she cannot and will not live this way anymore and threatens divorce, or may even go to a lawyer. This mobilizes her husband to act. His eyes are now open to the possibility that he may to lose his wife, children, and the convenient, comfortable family setup. He doesn't want this to happen. Although her complaints had been ignored all these years, she has his attention now. What went wrong in the communication process? This is open to debate.

What Went Wrong?
In the aforementioned scenario, one might be tempted to conclude that since the wife failed to get his attention—a cardinal rule in communication—it was her fault all along that the message of her unhappiness failed to get across to her husband. Support for this argument comes from the fact that when she changed her approach (by threatening divorce) she did get his attention and mobilized him to act.

On the other hand, one may argue that there was nothing wrong with her ability to communicate. During all those years, she was successful in getting the message of her unhappiness across. Her failure was not in her communication skills, but rather in her ability to gain his empathy or cooperation in addressing the problem. Is it a fault in communication that she was unable to persuade him to change his mind about addressing her unhappiness without the threat of divorce? I don't think so.

Let's explore other possibilities as to where the failure lay. Could it be that the fault lay in her persuasive powers? Or could the fault lie in her husband's personality...or in his concept of marriage? Was there something wrong with her husband's attitude to his wife? Was he too selfishly focused on his own needs and indifferent to her needs? Did he simply lack the maturity to love and the capacity to empathize with another person?

Many people in a committed relationship do not realize that their own happiness is inextricably bound to the happiness of their spouse. If they make only minimal efforts to keep their spouse happy, or worse, show an indifference to their spouse's unhappiness, their relationship will not last. It should be noted, however, that unhealthy relationships do last if the short-changed spouse does not have enough self esteem to demand what is rightfully his/hers in the relationship and/or is not mentally healthy enough to pull him/herself out of a relationship that does not meet his/her minimum requirements.

When a couple comes for marriage counseling with the type of problem described above, it is important that they each understand the complexity of the situation. Their lingering problems and the pent-up feelings of frustration, anger and resentment of the short-changed partner (and generally they both feel this way) are not going to be dissolved in a few counseling sessions. In addition to a time commitment on the part of the couple, both partners must bring to the counselor an intelligent approach, a minimal level of maturity, and above all an open mind. Both spouses must be willing to place their cards on the table face up and play an "open game" with each other. It takes flexibility, a cooperative spirit, and courageous honesty to give the counseling process—and the marriage—a fair chance for success.

Epilogue:
Although this article emphasized verbal communication and the need to focus on the aforementioned thirteen reasons why people fail to communicate, there is another dimension to communication: behavioral communication. Sometimes a person will complain "How can my partner say that he/she loves me and yet treat me this way?" The Talmud states "It is not what is said that is important, but what is done." More colloquially, we say "Action speaks louder than words."

In order for a marriage to succeed, it is essential that each spouse commit him/her self to the happiness of their partner and express this in words and deeds. In this article, we have spoken at length about words; now, let's talk about deeds. I am referring to the daily acts of kindness, sensitivity and consideration that a loving spouse does for his partner. Loving behavior and deeds reflect the underlying emotions of a caring attitude and an acknowledgement of one's partner's importance and value.

When a positive attitude is supported by positive behavior there will be an increase of love, closeness, and true friendship. Expressing your love with verbal as well as behavioral communication will start a benign cycle which will increase your partner's caring behavior for you, and will create warm, dependable, trusting feelings, and an ever-lasting love between both spouses.

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Bergen Marriage Counseling & Psychotherapy
Reuben E. Gross, Ph. D., Diplomate, A.B.P.P.
961 Teaneck Road
Teaneck, NJ 07666
Phone: (201) 837-0066
E-Mail: BergenMarriage@msn.com
Web: www.MarriageCounselorNJ.com


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